Bridgeport, Connecticut, United States
Results-driven sales and business development professional with experience in customer success, team leadership, and high-volume pipeline management. I specialize in driving customer acquisition, converting leads into revenue, and improving retention through data-driven strategies. I’ve led teams, optimized CRM workflows, and consistently improved conversion rates in fast-paced environments. My background spans automotive sales and SaaS, giving me a unique ability to blend relationship-building with performance analytics. I’m passionate about building efficient systems, improving customer experiences, and contributing to organizations that value structure, growth, and long-term impact. Helping businesses increase revenue through smarter sales processes, CRM optimization, and high-converting customer engagement strategies. Currently seeking opportunities in sales, customer success, or business development where I can continue to grow and drive measurable results.
* Lead and coach a team of 10 sales consultants, driving 50+ outbound calls per rep daily * Implemented structured sales processes to improve lead conversion and engagement * Analyzed CRM data to identify inefficiencies and optimize workflows * Developed training on follow-up strategy, objection handling, and closing techniques * Generated 50+ monthly appointments with a 65% show rate, increasing showroom traffic * Collaborated with sales leadership to improve close rates and overall performance
Consulted customers through the full vehicle purchasing and leasing lifecycle, delivering a professional, relationship-driven experience in a high-volume automotive environment. • Managed end-to-end sales processes, including needs assessment, vehicle selection, trade-in evaluation, and financing coordination • Built and maintained a personal pipeline through disciplined follow-up, CRM management, and appointment setting • Partnered with finance and management teams to structure competitive, transparent deals aligned with customer goals • Maintained detailed CRM records to support accurate pipeline visibility, forecasting, and customer continuity • Developed strong product knowledge across multiple vehicle lines to effectively guide informed purchase decisions This role strengthened my customer-centric approach, pipeline discipline, and ability to operate within complex, fast-paced revenue environments.
* Managed SaaS client portfolio, ensuring campaign performance and satisfaction * Delivered onboarding and training to improve product adoption and ROI * Analyzed account data to identify optimization opportunities * Collaborated cross-functionally to resolve issues and improve processes
● Creating and managing employee schedules, accommodating individual requests and requirements ● Address and resolve guest concerns, helping to maintain brand loyalty and increase customer satisfaction ● Ensure employees comply with company policies and procedures ● Conduct daily meetings to communicate issues and goals, answering and resolving employee questions and concerns ● Manage all team members on shift ● Closely monitor product quality and staff interactions with guests, proactively addressing issues to ensure customers receive a positive experience ● Educating clients on company's products/services. ● Track inventory and purchased dining and kitchen supplies