Felicia Tay

Customer Success Lead @ Stellar Health | Co-Founder and CEO @ Pick a Peer Tutoring LLC

New York, New York, United States

About

I’m a healthcare strategy professional with a background in Finance and Pre-Medicine, currently based in NYC and working as a Customer Success Lead with a focus in Strategy and Operations at Stellar Health. In this role, I serve as a strategic partner to health plans, systems, and ACOs—driving value-based care success through data-driven insights, cross-functional execution, and long-term client partnerships. I lead account strategy, performance analysis, and stakeholder engagement to deliver measurable ROI and improve patient outcomes. Outside of Stellar, I’m the Co-Founder and CEO of Pick a Peer Tutoring, a student-led academic services organization built on personalized support and community trust. Over the past three years, we’ve grown over 300%, scaling operations while maintaining high-quality, customized support for students. I oversee business operations, strategic planning, and program development to support continued growth and impact. With a strong foundation in business, healthcare, and analytics, I’m passionate about solving complex problems at the intersection of strategy, execution, and long-term value—especially in environments where technology enhances healthcare delivery and operations.

Experience

  • Customer Success Lead / Strategic Operations at Stellar Health
    Sep 2025 - Present · 10 mos

  • Co-Founder, CEO at Pick a Peer Tutoring LLC
    Jan 2021 - Present · 5 yrs 6 mos

  • Healthcare Consulting Analyst at Huron
    Feb 2024 - Sep 2025 · 1 yr 8 mos

  • Cigna Healthcare (Denver, Colorado, United States)
    • Risk and Underwriting Senior Analyst
      Apr 2023 - Feb 2024 · 11 mos

      Underwrite financial and medical risk and prepare negotiations with sales and brokers.

    • Risk and Underwriting Analyst
      Jun 2022 - Apr 2023 · 11 mos

  • Vaccinator at TrueCare24
    Apr 2021 - Sep 2022 · 1 yr 6 mos

    Administer COVID-19 Vaccines to Colorado communities