Dhaka, Bangladesh
17 years of Professional experience on account management, customer service, solution sales, marketing & business development. Contributing directly to revenue growth, enhancing market share in telco industry with reputation. Having broad knowledge in telecom B2B business with a long track record of achieving goals. Mitigating targets by creating opportunities & developing products with building strong relationships.
▪ Ensure revenue growth through Quality acquisition, retention and MNP activities of business customers. ▪ Analyze the business market and formulate effective planning (Territory plan, Activity Grid Plan, Account Planning) to serve target market through quality sales visits, customer targeting, product positioning and effective follow up ▪ Achieve Annual Business Targets for the respective portfolio in terms of Quality Business Solution Sales, Mobile device sales and by increasing revenue (voice, data, VAS) generating subscriber base ▪ Work closely with Business Customers within the Business Market in order to boost up and facilitate expanded usage of mobile phone subscriptions and value-added features within the respective organizations ▪ Coordinate and align with other concerned stakeholders within the Company in order to ensure smooth and efficient after sales service delivery for the Business Customers ▪ Ensure efficient and effective implementation of different interactive events and activities with the important Customers in the Business Market from time to time. ▪ Analyze competitive scenario within the Business Market and Implement Zonal Action plans in counteracting competitions. ▪ Maintain a good portfolio health by monitoring the collection from the respective accounts.
o Analyze the market feedback communally to initiate ideas & streamline the operation process. o Monitoring the Market trend and scenario to depict the study results and reports. o Through collaboration with these various groups, ensure cost effective internal and external solution selection, technical support and proposal preparation, in response to customers’ requirements. o Reporting to HOD’s as formal reports [study results, Analysis, forecasts, etc.] o Follow up the Market Results and scrutinize the market opinions segment wise. o Extensive and effective communication skill with foreign/local clients & partners; whereby modifying comprehend client(s) requirements, analysis, report or document generate and work with Software Engineers or Technical Team to design and propose optimal solutions that focus on process improvement, and competency for clients. o Persistency on planning, development, undertaking and management of all activities related to developing proposal, pre-qualification and expression of interest, technical compliance, and submission for specific project/business. o Seeking business opportunities within industry and time to time business purpose effective communication with vendors/customers. o Coordinate by team building and work closely with the individuals taking responsibility for Project Management, Accounts, and Product Development, from internal, other divisions with external partners, as they relate to projects for which proposals are being prepared. o Participate from time-to-time and as appropriate for the purpose of improving our business development processes, cost control, and effectiveness. o Develop, manage, and maintain a prioritized pipeline of business development deals, handle close deadlines on multiple projects. o With exposure to work in fields such as business analysis, pre sales, requirement analysis, solution design, project management, pre project engineering, or high technology marketing.
Answer calls and respond to emails. Handle customer inquiries both over the phone and by email. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information Enter new customer information into system. Update existing customer information. Process orders, forms and applications. Identify and escalate priority issues. Route calls to appropriate resource. Follow up customer calls where necessary. Document all call information according to standard operating procedures Complete call logs Produce call reports