Atlanta Metropolitan Area
I am a self-motivated and efficient leader with proven analytical thinking and decision-making skills seeking an opportunity to leverage skill sets acquired from my educational and professional experiences to empower teams to develop meaningful technology solutions. I possess strong time management and organizational skills and have an ability to coach others while cultivating an attitude for success and advancement.
Delivery process owner and enabler for overall product delivery. Helped the Engineering Operations organization define and manage Agile processes and functions that championed continuous improvement. Developed relationships with Engineering Directors, Managers, and other Program managers to facilitate cross-functional collaboration and strategic alignment. Accountable for 6 production engineering teams, coached teams on agile practice and facilitated continuous development/design discussions and sprint ceremonies (stand-up, sprint planning, backlog refinement, sprint retrospective, sprint review) Facilitated team discussions to identify and scope quarterly roadmap commitments. Facilitated team discussions to identify and manage risk, communicate internal and external dependencies. Prepared monthly and quarterly metric reports (Operational metrics, Project Completion, Scrum of scrum updates, Incident/Service Outage data) Directed sprint capacity, and incoming security/support requests from development teams. Crafted ChatGPT powered bot and additional self serve Agile tools for teams Improved engagement between Engineering and Support Specialists through support shadow connections.
Define and manage Agile process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management. Protect teams from distractions and remove roadblocks that impact team performance. Manage stakeholder communications and help to implement effective system of project governance. Manage risk and issues, correct deviations from plan. Assist in team development while holding teams accountable for their commitments. Perform delivery planning for assigned projects. Organize and lead project status and working meetings. Prepare and distribute metric reporting. Support product owners and help them manage product backlog items. Help teams continuously learn and improve. Facilitate all sprint ceremonies (stand-up, sprint planning, backlog refinement/grooming, sprint retro, sprint review)
Daily duties consist of non-prod and prod environment code deployments in a CI/CD dev-ops setting through tools such as Jenkins/Harness/BitBucket. Architect test cases/plans to execute unit and end to end functional testing of BCX application (frontend and backend api testing via postman). Document expected behavior/acceptance criteria via Jira user stories. Facilitate sprint ceremonies as the team scrum master (standups/sprint planning/grooming/retro) Facilitate project planning meetings with product management and developers to gather input and provide feedback to help identify edge case scenarios for new development (Became a SME for custom integrations). Worked closely with tech support to address open defects Present team progress, milestones, impediments, and defects during sprint demos Participated in rolling app-support team to resolve defects Functional testing of SaaS application workflows, API’s, downstream ingestion of assets and events, and performed database queries to confirm submission configurations are saved/rendered appropriately for various system integrations.
Daily duties consist of gathering, and refining business requirements to be transferred into functional requirements for SRS documentation. Drafting user stories for development teams. Analysis pertaining to Cisco, Polycom, and Panasonic VOIP telecommunications systems as well as billing, provisioning, BSS/OSS, and additional self-servicing user experience tools to support these functions. Maintain constant communication between cross-functional teams. Participate in sprint prioritization. • Conduct JAD sessions with development and UX/UI teams to ensure requirements were met • Create user stories for Agile development teams • SRS documentation for Waterfall development teams and user story creation for Agile teams • Provide SME guidance on projects during pre and post Analysis phase (UAT, defect triage) • Key contributor on both Waterfall and Agile projects