Almaty, Kazakhstan
- Overseeing staffing and turnover (1,700+ employees); - Leading a team of 10 HR specialists in Kazakhstan and Kyrgyzstan; - Conducting labor market research and salary reviews; - Analyzing budget spending for next year’s planning; - Managing employee retention project, improving work conditions; - Conducting exit interviews and preparing reports for company management; - Training HR managers on motivation systems and work practices; - Collaborating with regional and store directors on recruitment and retention; - Implementing and managing the Referral program; - Collaborating with Dyson, Philips, Samsung on staffing promoters; - Managing anonymous employee trust chat, ensuring 100% response rate. Achievements: * Increased employer’s friendliness index on HH by 51%; * Reduced turnover of line staff by 19% through two major retention projects; * Awarded «Best HR Department Employee of 2023» and twice «Employee of the Month».
- Maintaining staffing levels; - Training assistants and specialists in recruiting; - Working with headcount reports; - Managing job search resources and performance analysis; - Reviewing salary ranges, creating templates and texts of job ads; - Working with automation and error resolution; - Participating in job fairs; - Knowledge of ATS systems and 1C:Enterprise 8.3; - Compiling reports on work and results.
Mass and targeted recruitment. Achievements: * Fully staffed all bank branches in Almaty; * Took on recruitment for a key directorate with minimal experience and delivered successful results.
- Customer service; - Cash register operations and cash reporting; - Order intake and shipping.