Chennai, Tamil Nadu, India
I am business student and I am very passionate about Entrepreneurship. I am trained in HRM, Production Management and Marketing management. I foresee myself as an entrepreneur in the next 10 years.
Handled inbound and outbound calls from Amazon employees regarding their HR queries Log all queries received in Panorama / Trouble Ticketing tool, Dali, salesforce, ADP payroll Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc. Had adhered to defined processes and ensured delivery in accordance with set quality standards Thorough knowledge of policies & processes for multiple Customers group Ensured the Service level are achieved at all times for HRS processes Been innovative with a commitment to change and have the process improved Had brought integrity and discretion in dealing with sensitive information and ensure data privacy at all times Had to take ownership for query resolution and individual metrics
*Was working as an project coordinator *I had to keep track of work progression and monitoring teammates work completion *reporting and maintaining data
*Was working as an Human resources intern *Promoted as a team lead for the sales team *Had to initiate target achievement *Team participation and motivation to complete the assigned task *Guiding them to use key aspects to achieve the desired target
* Recruited employees of dynamic domains * Exposure to various mindsets and nationalities of people * Measuring metrics of ideal candidate for the respective position * Worked on Microsoft Excel , word and power point * Organized meetings and group discussions to bring in innovative ideas * Worked on various job portals
*Conducted events *Helped the organization the sale of the event conducted with a world record recognition *Sales target achievement *Customer service *Used Cold calling and emails as a form of communication to achieve the target