Türkiye
Experienced Territorial Manager with a demonstrated history of working in the retail industry. Skilled in Marketing Management, Budgeting, Business Planning, Fast-Moving Consumer Goods (FMCG), and Customer Service. Strong sales professional with a İktisat Fakültesi Mezunu focused in Maliye from Anadolu Üniversitesi.
Operations Manager of Bleck Sea,Eastern Anatolia and Azerbaycan • Contribute to the strategy of the company management and shape, drive development, strategies and tactics to achieve agreed upon business objectives. • Ensure adaptation of customer satisfaction oriented service culture. • Ensure business is managed through analytical retail management tools including: big data, data mining, CRM, segmentation, customer focused sales & marketing methods, sqm yields/profitability etc. • Design and build standardized procedures and processes for providing quality customer service and a performance measurement culture within region. • Exceed company revenue budgets and manage the cost of sales within the budget. • Ensure that the store teams are effectively managed and developed to ensure continued effectiveness and retention. • Support individual and team performance through effective coaching. • Ensure regular performance reviews and annual performance appraisals are performed.
Operations Manager of Bleck Sea,Eastern Anatolia and Azerbaycan • Contribute to the strategy of the company management and shape, drive development, strategies and tactics to achieve agreed upon business objectives. • Ensure adaptation of customer satisfaction oriented service culture. • Ensure business is managed through analytical retail management tools including: big data, data mining, CRM, segmentation, customer focused sales & marketing methods, sqm yields/profitability etc. • Design and build standardized procedures and processes for providing quality customer service and a performance measurement culture within region. • Exceed company revenue budgets and manage the cost of sales within the budget. • Ensure that the store teams are effectively managed and developed to ensure continued effectiveness and retention. • Support individual and team performance through effective coaching. • Ensure regular performance reviews and annual performance appraisals are performed.
• Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans. • Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives. • Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals. • Monitors and manages district-wide management staffing levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements. • Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance. • Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns