York, Pennsylvania, United States
Managed a large number of complex and diverse corporate travel accounts. Developed and managed annual business plan and budget to support client financial objectives. Implemented travel risk management/duty of care plans and traveler tracking systems. Analyzed reporting data, client travel patterns and policy to identify savings. Recommended process, savings and program improvement opportunities via regular client business reviews. Facilitated point of sale discounts and contract management with airline, car rental and hotels. Assisted with implementation of new clients and coordinated Concur training of travel arrangers and key program stakeholders. Proactive customer servicing. Created travel policies and implemented corporate card and payment solutions.
Licensed PA Realtor specializing as a Residential Buyer’s Agent. Assisting clients with all phases of purchase beginning with the home search, through contract negotiations, home inspections, appraisal and settlement. Zillow/Trulia 5 Star Agent.
Responsible for implementing accounts with annual sales exceeding $500K. Lead project planning efforts to determine project scope, staffing needs, and scheduling. Identified risks, issues and developed contingency plans. Managed and maintained project management deliverables including the project plan, schedule, status reports, meeting minutes, issue logs and any other documentation related to the management and administration of the project. Served as the primary client contact and ensured seamless transition to Account Management and Global Customer Service.
Managed client relationships of multiple size and industry type within a specific region. Responsible for client retention; assisting in the sale and implementation of new accounts; identifying additional expansion opportunities; assisting client in increasing online adoption; identified other client focused solutions that increased revenue while delivering value and client satisfaction.
Managed entire client relationship at multiple levels as it related to client implementation, online training for end user and administration management, communications, adoption strategy, business planning and reviews, policy analysis and recommendations, supplier negotiations, savings benchmarking/analysis, retention, growth and contract renewals.