New York, New York, United States
- Managed 4-week sprint deadlines from user story refinement, scope prioritization, user acceptance testing, client sign-off, to regression testing. - Led extensive requirement gathering sessions and converted all client feedback and insights into tangible user stories along with complex user flows to define and streamline system processes. - Collaborated with design teams to create and implement 100+ screens for the online business registration process. - Created 60+ document templates and supported the implementation with both S-Docs and Nintex. - Conducted on-site training and assistance for 10+ agency staff members over a 4-month period to ensure agency adoption of the Salesforce system. - Wrote and tested 250+ user stories and design updates using Jira. - Managed system bugs logged daily by triaging and testing to communicate with the development team on the appropriate fix. - Worked closely with development teams to learn and understand Salesforce technical limitations and opportunities to convey these details to the client. - Maintained client relations through consistent email communications and transparency on implementations timelines and delays.
Chosen by faculty to act as a yearlong mentor, peer, and teaching assistant for a group of ten first-year management students as they on-board to Bucknell.
Worked in the Government and Public Services Technology Competency group, with a Customer and Marketing offering portfolio alignment.
Facilitated the chapter calendar and appropriated proper paperwork for each chapter activity. Planned and coordinated sisterhood activities and chapter retreats while maintaining a budget. Promoted the sisterhood through workshops, programs, events, and rituals.