City of Johannesburg, Gauteng, South Africa
Provide permanent solution to recurring infrastructure problems, make improvements to the current infrastructure to meet Ingram Micro global standards. Proactively manage the environment to honour customer service level agreements to reduce downtime on Infrastructure equipment and mange service providers SLA agreements Compile, maintain and distribute client and server documentation, asset register and processes and procedures. Managing systems and data security, keep it secure and private, user data backup, manage access levels for all users. Resolving infrastructure Request, Tasks, RFC and INC assigned from IM-Serve help desk (serviceNow) and server monitoring thru Solarwinds and keeping time lines. Identify all the components within the network by defining benchmarks for latency and utilisation of network components. Mange the upgrade process of IT infrastructure which includes servers, networks equipment, communication links and installation of fibre links. Increase operational efficiency and suggest solutions to enhance cost effectiveness. Administration of VMware ESXi, VMware vCenter server, Windows Severs from 2003 to 2008r2 and 2012r2, Exchange server 2013, including application and services, DNS, Active directory, DHC Sever, Terminal Services, Group polices. Patch Management with System Centre Manger 2012, mange all windows updates for workstations and servers and deployment of scheduled updates. Change Control and release management, approve critical changes to be done on systems. Mange Integration of software applications with other solutions, user testing and systems. Project management of new IT Infrastructure projects and meeting deadlines. Provision of an efficient administration service through planning, reporting and updating of all related information. Ensure backup and DRP are tested and working effectively. Compile, maintain and distribute documentation with attention to design, process and procedures. Mange the integration
Third line support resolving escalations form 2nd line and 1st line support. Installation, configuration, troubleshooting and administration of Microsoft Sevres 2008 / 2003, Windows 7, Vista and XP. Installation, configuration, troubleshooting and administration of Microsoft Exchange 2003, 2007 and 2010. Configuring and maintaining of Group Polices, Active Directory (AD). Implementing and administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, and SMTP. Hardware Trouble shouting and Configuration of Computer equipment Server, Laptops, Desktops, Printers, Backup Devices. Networking configurations of, ADSL Routers, Switches, Wireless Access Points, 3g Devices. Backup Management, Configuration, Restore of data and Troubleshooting of Failures. Modify computer security files to incorporate new software, correct errors, or change individual access status. Wan Configuration of, VPN Access, Dydndns, Remote Desktop Connections. Antivirus Management, Configuration, Update, License renewal and Virus removal using different tools. Providing Consultancy service to clients on new IT Requirements and Providing Reports on Backups, New Hardware and Software Solutions. Administration of Blackberry server and Activation of Blackberry users. MSQL 2005 Databases backup and maintains. Supporting of Third-party applications i.e. VIP, Pastel and several Accounting packages. Microsoft Hyper-V creating and VMware Server managing of virtual machines. Providing user training of new software and changes to the network. WSUS Server and SMS patch management of servers and workstations. Migration projects of Servers Active Directory, Exchange and Applications. Performing proactive maintains on severs and other computer equipment
Server, Configuring, Troubleshooting and Deployment of Active Directory 2003, DNS, WINS, DHCP, Exchange 2003, NT Server, Exchange5.5 Server. AD, Exchange and Application Servers lab Setup, Deployment, Configuration and Testing using Virtual Server Technology and Simulating Production Environment. Creating Virtual Machines for Servers and workstation From Production using VMware and Microsoft Virtual Server. NT4 Server In-place Upgrade to Active Directory 2003 and Application Servers. Inter forest Active Directory Migration of Users, Computers, File, Print, and Application Recourses and Network Services Migration from Legacy to Pristine. Microsoft Exchange 5.5 to Exchange 2003. Making Backups of Servers after Completing Each Phase for possible rollbacks. Documentation of all stages done during testing and diversions made during testing phase. Setting Up and Applying of Group Policies, Creating and Moving users in right Containers. Making Sure that User Have Resources Access Control and Email After Migration. Testing of Application servers, SQL Server 2005, CITRIX , Data ware House, I net , Reuters and Reed feed Lasing with application owners and designing of test cases for each application. Disaster Recovery Testing Exercise for AD, Exchange and Applications. Antivirus, windows updates, Backup using Micro Trend Office Scan, WSUS and Legato Backup and NT Backup. Project Management: Revising Project Plan, Project documentation and sign off.
2nd Line Server Support, Active Directory 2003 TCP/IP, DNS, and DHCP, Exchange Server 2007 and Novell Console One. Citrix Server Support for Citrix users, remote Desktop configurations. Migration of Computers from Novell Based Network to Windows Based Network. Back and Front End Migration from Novell GroupWise 6 to Ms Outlook 2007. Creating user Accounts on AD and e-mail boxes On Exchange 2007. Setting Migration Rules on Novell Console One and Running Migration Script. Work flow 2007, Oracle 6 and Student System deployment and support for users. Making Sure Users are In the Right Containers on Active Directory, Mapping of Shared Network Drives and Giving Users Different Access Rights on the Network. Setting up users and sites to access the main domain over the WAN, support remote sites and users and supporting head office users. Microsoft System Management Server (SMS), Novell Client For windows And Zen works Desk top Management. Laptops dial-in/Outlook and mobile connectivity using 3-G cards), UNISA VPN (Virtual Private Network) for