India
Experienced and results-driven professional with a strong background in Online Reputation Management (ORM), spanning over 3 years. Proven track record of implementing strategic ORM campaigns that enhance brand perception and mitigate risks. Skilled in leveraging digital platforms to monitor, analyze, and respond effectively to online feedback and reviews. Passionate about maintaining positive brand image and delivering measurable results. Seeking opportunities to contribute expertise in ORM to a dynamic organization committed to reputation excellence and digital presence enhancement.
As an Online Reputation Management (ORM) Specialist at PhysicsWallah, I am dedicated to ensuring that our brand maintains a positive and trusted presence across digital platforms. With a passion for proactive brand management, I monitor, analyze, and engage with our online audience to strengthen relationships and protect the reputation we've built. I work closely with cross-functional teams, including customer support and marketing, to effectively manage online reviews, social media mentions, and user-generated content. By leveraging data-driven insights and ORM tools, I ensure that PhysicsWallah continues to build a reputation that aligns with our commitment to quality education. I am skilled at crafting thoughtful, empathetic responses that turn negative experiences into opportunities for growth. Through continuous monitoring of sentiment trends and timely interventions, I help maintain the brand’s credibility, turning challenges into triumphs.
Collect, analyze, and interpret data to identify trends and patterns Develop and maintain data models and reports to support business decision making Collaborate with cross-functional teams to identify areas for improvement and develop solutions Develop and implement data tracking and reporting processes Provide expert data analysis and insights to stakeholders and leadership team.
Responding to customer inquiries or complaints via phone, email, or social media. Resolving customer issues or problems in a timely and satisfactory manner. Providing product or service information to customers. Assisting with product returns or exchanges. Updating customer records and account information.