Orlando, Florida, United States
I’m a Project Manager with nearly a decade of experience in banking and financial technology, working at the intersection of people, product, and platform. My career began in traditional banking and evolved into leading digital transformation efforts for Fortune 100 financial institutions—giving me a deep understanding of both legacy systems and modern, scalable tech solutions. At Accenture, I’ve led cross-functional teams of engineers, designers, and analysts to ship high-impact features across cloud migration, backend architecture, and customer-facing digital banking products. I bring a product mindset grounded in agile execution, data-driven decision-making, and user empathy. These skills I’ve used to modernize core systems, pilot internal platforms, and enhance customer experiences at scale. Outside of work, I’ve helped lead community programming for a 1,000+ person client account and served on the board of directors of a nonprofit, where I supported financial growth and event strategy for young leaders. I’m passionate about empowering teams, shipping great products, and building tools that connect people.
• Defined and led the product vision and roadmap for a bank modernization initiative, enabling cross-functional teams to deliver a next-gen digital banking experience for millions of users. • Collaborated with engineers, designers, and analysts to plan and analyze A/B tests, using insights to drive feature enhancements that improved customer satisfaction and retention for banking users. • Prioritized feature development based on user research and data, ensuring focus on the most impactful improvements to accelerate product adoption. • Facilitated agile ceremonies across multiple technology teams working on API development and AWS cloud migration, increasing delivery velocity and reducing operational risks. • Maintained and prioritized JIRA backlogs, helping product owners make data-informed sprint decisions to improve alignment with business goals. • Regularly communicated delivery updates to stakeholders, ensuring visibility and transparency across high-impact technical projects.
• Designed a company-wide internal networking tool based on user research, helping employees build meaningful professional relationships across offices and remote teams. • Piloted the solution across two physical sites and remote teams; gathered feedback, iterated on design, and improved engagement before enterprise rollout. • Created a scalable framework for employee connection that aligned with organizational goals for retention and collaboration.
• Mapped technical ecosystems for two merging banks to identify application overlaps, integration opportunities, and migration risks which was critical for enabling seamless system consolidation. • Led the disposition strategy for 250+ applications, ensuring compliance and data integrity during conversion and archival efforts.
• Actively direct and manage the product life cycle from project kickoff through deployment, training and live • Manage portfolio of mobile capture enhancement projects by reporting weekly updates to ensure successful completion of projects • Train client teams on the new application suites to be knowledgeable with the functionality of the updated mobile banking software • Assist financial institutions perform at their best by performing time-sensitive server migrations and upgrades for image processing application suites • Prepare new environments for data transfer and application upgrades • Collaborate with the lead of IT in financial institutions, their upper level technical teams, 3rd party IT providers, and their daily users to ensure transition to new environments goes smoothly • Train client teams on the new application suites so that they become knowledgeable on how to use the upgraded software • Work independently to manage a portfolio of clients to ensure scheduling and installations of new applications
• Named the number one PT Assistant Manager from January 2018-June 2018 by exceeding sale goals • Saved customers thousands of dollars by conducting individual financial analysis and proposing options to customers •Lead in the training and development of part-time tellers and am a reliable source of information • Maintain open lines of communication and am the first point of contact outside of regular operating hours • Provide individual coaching to create a productive and effective professional work environment • Assist customers in all accounts and non-real estate lending requests
• Conducted individual financial analysis to find the account that best fits the customer • Managed vault transactions to ensure accurate branch balances • Exceed customer expectations by building strong relationships
• Processed standard teller transactions with extreme attention to detail • Responded to customer questions, requests, and concerns so that customers are aware of their account status