United States
As a Customer Service Manager at Nails Of New Albany, I ensure the salon is kept clean and presentable, manage appointment scheduling, process payments, and handle customer inquiries. I also have experience as a Server at The Ohio State University, where I set up catering events, serve food and beverages, and collaborate with the catering team to ensure smooth event execution. In addition, I have gained valuable experience as an Intern at Complete Healthcare, where I assisted with administrative tasks, supported healthcare professionals with daily operations, observed patient interactions, and participated in special projects related to healthcare management, insurance, or clinical practices. I am currently pursuing a Bachelor of Business Administration in Finance at The Ohio State University, expected to graduate in May 2027. I am skilled in accounting, Microsoft Excel, and Adobe Photoshop.
-Audit the set-up of new project work in the accounting system -Assist in preparing the monthly Cost Projection templates with project managers -Assist the FP&A team with the reconciliation of labor and non-labor expenses to budgets -Support the project team by assembling backup for pay applications -Assist the Project Finance and FP&A teams with various ad hoc requests
- Ensure the salon is kept clean and presentable, including floors, workstations, waiting areas, and restrooms - Sanitize equipment and surfaces regularly to maintain a hygienic environment - Manage appointment scheduling, cancellations, and confirmations -Process payments, handle cash/credit transactions, and maintain accurate records - Answer phone calls and respond to inquires about services, pricing, and availability
- Set up catering events, including table arrangements, buffet stations, and dining areas - Serve food and beverages in a professional and timely manner - Collaborate with the catering team to ensure smooth event execution - Provide excellent customer service by addressing guest needs and special request
- Assist with administrative tasks such as scheduling appointments, managing patient records and handling inquires - Support healthcare professionals with daily operations, including data entry and report generation - Observe patient interactions and gain insight into healthcare services and patient care - Help maintain compliance with healthcare regulations and confidentiality standards - Participate in special projects and research related to healthcare management, insurance, or clinical practices
- Take orders accurately and efficiently using a POS system - Process payments and handle cash/credit transactions responsibly - Greet customers with a warm and friendly attitude, providing excellent customer service