Tania Guajardo, CSR

Operations Manager | Certified Shorthand Reporter

McAllen, Texas, United States

About

Proficient in managing calendars utilizing web-based Court Reporting software, organizing meetings and events, handling confidential documents, and communicating with internal and external stakeholders. Exceptional leader and analytical problem solver with solid skills in organizing workflows, coordinating deadlines, and a proven ability to work well individually and with teams.

Experience

  • Operations Manager at Esquire Deposition Solutions, LLC
    Sep 2023 - Present · 2 yrs 10 mos

    I oversee management of sensitive and confidential documents, and ensure we provide the best service for legal proceedings such as depositions and trials, across four states: Texas, Louisiana, Mississippi, and Arkansas. My key responsibilities include: - Managing a team of professionals to achieve performance goals and objectives - Coordinating and leading meetings to ensure efficient operations - Developing and implementing strategies to drive growth and excellence - Ensuring timely and accurate delivery of documents or subpoenas - Problem-solving and meeting critical deadlines in high-pressure environments - Recruiting, training, and retaining top talent - Leveraging technical expertise as a certified shorthand reporter and notary public in Texas Texas Mentorship/Apprenticeship Program Assisted in the implementation and expansion of the Texas mentorship and apprenticeship program brought over by Hill & Romero for new reporters. Ensured that all program requirements were met and that reporters were assigned to the appropriate proceedings according to their experience level. Collected feedback and conducted regular meetings with both mentees and mentors to ensure all participants had the necessary resources to complete the program.

  • Scheduling and Production Manager at Hill&Romero an Esquire Company
    2017 - Present · 9 yrs 6 mos

    I ensured the seamless operation of both scheduling and production departments, guaranteeing daily objectives were met while adhering to stringent guidelines and regulations. My key responsibilities included: - Managing production: Ensuring accurate and timely production of legal documents, including depositions and trial materials, in compliance with the Uniform Format Manual for Texas Court Reporters and Texas Rules of Civil Procedure. - Scheduling: Coordinating and scheduling court reporters for legal proceedings, ensuring the right personnel were assigned to each case. - Court System Filings: Preparing and filing paperwork with the Texas court system, meeting critical deadlines. - Recording Legal Proceedings: Providing video services for legal proceedings as needed. - Billing and Dispute Resolution: Managing billing processes, resolving disputes, and working with clients to resolve issues. - Staff Payroll: Approved timesheets for W-2 employees and processed payroll. - Compliance: Ensuring adherence to industry rules and regulations, maintaining data security and confidentiality.

  • Health Unit Coordinator at Mission Regional Medical Center
    Jun 2015 - Dec 2016 · 1 yr 7 mos

    As a Health Unit Coordinator I was responsible for coordinating and managing the administrative and operational aspects of a healthcare unit, ensuring efficient and quality patient care. Key Responsibilities: - Coordinated patient admissions, transfers, and discharges - Managed patient records and data entry - Scheduled procedures and appointments - Communicated with healthcare teams, patients, and families - Prepared and maintain medical records and charts - Coordinated lab tests and results - Assisted with quality improvement initiatives - Provided support to healthcare staff - Handled phone calls and messages - Maintained unit supplies and equipment

  • US Army (Contract · 6 yrs 1 mo)
    • CBRN
      2009 - 2015 · 6 yrs

      I played a critical role in ensuring the safe handling and containment of hazardous chemicals, collaborating closely with homeland security and emergency response teams to mitigate potential threats. My key responsibilities included: - Emergency Response: Rapidly responding to chemical spills or incidents, assessing situations, and implementing containment protocols to prevent harm to people and the environment. - Interagency Coordination: Working closely with local law enforcement, fire departments, engineers, and emergency medical services to ensure a unified response effort. - Civilian Evacuation: Coordinating the safe evacuation of civilians, including ambulatory and non-ambulatory individuals, to designated safe zones. - Hazardous Materials Handling: Providing expertise on the handling, storage, and disposal of hazardous chemicals to prevent accidents and minimize risk. - Training and Drills: Participating in regular training exercises and drills to maintain readiness and ensure effective response protocols.

    • Cadet
      2013 - 2013 · Less than a year

      Attended and successfully graduated from the Leadership Development Assessment Course (LDAC) for Army cadets. This is a comprehensive evaluation and development program aimed at assessing and refining leadership skills. Purpose: - Evaluate cadets' leadership potential and preparedness for commissioning - Identify strengths and areas for improvement - Develop leadership skills through feedback, mentoring, and training Components: - Leadership assessments and evaluations - Team-building and group dynamics exercises - Problem-solving and decision-making challenges - Communication and public speaking exercises - Physical and mental endurance tests - Ethics and values-based decision-making scenarios The LDAC is a rigorous and challenging program that pushes cadets to their limits, helping them develop the leadership skills and character required to succeed as Army officers.