Australia
- Managing end-to-end customer dispute resolution, identifying root causes of service failures to implement long-term preventative solutions - Coordinating daily task allocation for the team, optimizing resource distribution to maximize productivity and workflow efficiency - Monitoring time-critical dispatch schedules and delivery performance, proactively addressing bottlenecks to minimise transit delays - Demonstrated agility in high-pressure environments by diagnosing logistics issues in real-time and implementing decisive, cost-effective solutions - Reviewing supplier invoices and financial statements for accuracy to ensure seamless, on-time payment processing - Mentoring and up skilling team members through targeted coaching, ensuring deep product knowledge, operational expertise, and alignment with company standards