Mississauga, Ontario, Canada
I am a strategic leader at the intersection of municipal operations, information systems, and digital business transformation. With 25+ years of experience, I specialize in architecting the future of public service delivery by harmonizing complex regulatory mandates with modern technology and data science. My career is defined by a commitment to building resilient, future-ready organizations where technology isn’t just a support function, but a primary driver of operational excellence and economic growth. My expertise lies in navigating the high-stakes environment where legislative frameworks such as the Building Code and Planning Acts meet enterprise-level digital ecosystems. I have a proven track record of leading city-wide transformations, including GIS-enabled platforms and AI-capable permitting solutions, that deliver measurable results: 99% digital adoption, 40% reduction in approval timelines, and significantly enhanced customer transparency. These initiatives are rooted in a "Value-for-Service" philosophy; I specialize in designing digital transformations that are tax-neutral and fully sustainable through sophisticated cost-recovery and fee-management frameworks. Central to my leadership is a deep acumen for data governance. I lead the transition from legacy systems to data-driven environments, establishing enterprise data warehouses that transform raw regulatory information into actionable intelligence for executive leadership and Council. By integrating cloud strategy, cybersecurity resilience, and business process re-engineering, I ensure that mission-critical municipal systems are secure, scalable, and capable of supporting 24/7 service delivery in a rapidly evolving political landscape. I am a builder of multidisciplinary teams, dedicated to bridging the gap between technical specialists, operational staff, and senior stakeholders. My goal is to empower the public sector with the tools and data necessary to solve the complex challenges of urban growth, ensuring that government services are as innovative as the communities they serve.
Appointed to lead the end-to-end modernization of enterprise land development information systems and data services. Provide executive leadership in establishing a future-state vision for intelligent, data-driven platforms that integrate planning, permitting, and inspections into a unified, high-throughput ecosystem. - Directing the enterprise modernization of permitting systems, spanning applications, integrations, and operational technology across both legacy and cloud environments. - Strengthening enterprise data models and pipelines to ensure 100% visibility across finance, compliance, and regulatory functions, supporting ethical AI deployment and trusted analytics. - Partnering with Corporate IT and Cybersecurity to align our modernization roadmap with enterprise risk management standards while managing vendor contracts to ensure high-scale resilience.
Directed a high-impact portfolio responsible for the full lifecycle of building permit operations (4,700+ annual permits representing $2.2B in construction value). This role merged my expertise in the Ontario Building Code Act with operational leadership to drive housing and economic development. - Managed the intake, issuance, and inspection workflows, ensuring zero-tolerance compliance with legislative mandates while facilitating the Mayor’s Housing Action Plan. - Administered $20M+ in permit fees. Leveraged Activity-Based Costing (ABC) to ensure all services remained 100% tax-neutral through full cost-recovery. - Orchestrated the ePlans implementation, achieving 99% digital submission rates and a 40% reduction in approval timelines, directly accelerating the city's construction start-times. - Provided subject matter expertise to senior leadership and Council on the impacts of legislative changes, mitigating financial and political risks associated with provincial housing targets.
Led professional planning teams in the administration of Planning Act applications, including subdivisions, rezonings, and condominiums. Acted as a key liaison between the development industry and the City. - Navigated high-stakes negotiations between developers, legal representatives, and elected officials to resolve complex site-specific challenges. - Managed the evaluation and collection of $230M annually in development charges for the City, Region, and School Boards, ensuring accurate fiscal allocation for municipal growth. - Centralized decision-making by consolidating the Planning Services Centre, streamlining the approval process for major development files.
Managed architectural design, project delivery, and construction coordination for residential, commercial, and modular projects across North America. Served as Project Manager for multiple residential developments, coordinating with architects, engineers and municipal authorities to deliver compliant, efficient and sustainable projects on time and within budget. - Co-developed pioneering parametric design software enabling designers to build 3D digital models of preengineered buildings