United States
● Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware for staff, students, and families. ● Provide guidance and support to Technical Operations Support Level 1 team members ● Manage deployment of Windows and Mac laptops, mobile devices for staff members, and Chromebooks for students. ● Streamlined the enrollment process of Mac laptops via automated scripts to reduce setup time by more than 50%. ● Created documentation for team members and staff regarding processes and FAQs, which are added to our KB articles. ● Onboarding/Offboarding users ● Assist and setup A/V equipment for staff for meetings and events.