Budapest, Budapest, Hungary
Handle inbound customer contacts including but not limited to phone and email with high level of customer service Use resources ( internal sites and database) to answer questions and resolve concers promptly and courteously Follow up on customer service issues, capture customer feedbacks Upsell and inform members about promotions and products Adhere to schedule and meet department performance standards Ability to work under pressure
Responsible for managing the delivery of orders end to end, client signature to closure and hand over to service assurance Interacting and cooperating with various teams across BT and with the customer in order to fulfill the requested delivery according to contractual agreement Administrating the steps completed and updates in our internal systems throughout the delivery Responsible for keeping the ordering process and stakeholder contact list up to date Supporting installation and migration activities, coordinating between client, field engineers and configuration engineers
• Maintaining payroll information by collecting and entering data • Updating payroll records by entering changes in insurance coverage • Maintaining payroll operations by following policies and procedures • Resolving payroll discrepancies • Resolving and answering payroll inquiries • Proactive working in the days of the monthly cut off
• First level support of IT incidents • Remote user administration • Handling IT incidents related to in-house applications • Handling IT incidents and requests received via phone or email • Incident eskalation to the second-level-support