Singapore, Singapore
I have over 7 years of experience driving digital transformation across financial services and consulting. I bridge the gaps between business and tech, deliver scalable solution and aligned to strategic goals. I believe in bringing people of different skillsets and background to share their voices in a safe and collaborative environment to drive product success. I’m committed to delivering impact that is both meaningful to my users and valuable to the business. 𝐂𝐨𝐫𝐞 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬: Agile methodologies, stakeholder management, cross functional team collaboration and priority / backlog management. Certified Scrum Product Owner (CSPO®), Prosci® Certified Change Practitioner 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Streamline and automate processes that brings down transaction processing speed by 50%. 💪🏻Top 5 Strengths Finder: 🤝1. Responsibility I follow through on my promises and take ownership of my actions. My team mates can trust and depend on me. 🧠2. Strategic I am able to discern information and my structured thinking able me to identify gaps to achieving a goal/problem solving. Sieve through information and prioritise what’s most valuable. 💭3. Futuristic I am thinking about better ways of doing things and enjoy experimenting. ✏️4. Learner I enjoy the process of learning, also have the tendency to think through the “whys” and “hows” of a situation, problem, or opportunity, before acting. ❤️5. Includer I notice people good qualities and make them feel welcome to a group which makes me a collaborator
Managed consumer and large corporate customer relationship management (CRM) tools, streamlining processes to reduce transaction processing time and operational cost.
• Functional Consulting - Analyse organisation business model, as-is and to-be state and solution, identify business requirements, design process improvements, testing, features feedback • Change Management: End to end training delivery, TTT, Synthesize and discern information from different sources and collaborate with people from different teams and background • Program and Project Management - Customer Experience (CX), Data Transformation MarTech projects for retailers in the Asia markets. Software/Fields: - Workday - CX / MarTech - Salesforce CRM - Pega - Hospitality, Retail, E-Commerce, Public Sector, Travel Insurance
• Independently managed paid social media buying, planning and campaigns analysis for B2C and B2B brands in Travel, Luxury Retail, F&B, Nightlife, Museum, Entertainment and MICE (Markets including: APAC, EU, US) • A/B testing, tracking metrics, top to bottom funnel marketing, presentation on post campaigns results • Pitched for new business - Paid social initiatives to drive mobile app downloads in Asia Channels: Facebook/Instagram Twitter LinkedIn Snapchat
Reports and proposal decks on ASEAN Fintech landscape, also ran FinTech events