Green Bay, Wisconsin Metropolitan Area
I’m a people‑focused professional with a strong background in recruiting, patient experience, compliance, and administrative operations. I thrive in roles where communication, organization, and problem‑solving come together to create a smooth, supportive experience for both employees and customers. My experience spans full‑cycle recruiting, DOT‑compliant onboarding, benefits administration, patient intake, scheduling, and high‑volume customer support. I’m known for building trust quickly, explaining processes clearly, and keeping operations running efficiently behind the scenes. Whether I’m coordinating driver files, guiding new hires, supporting patients through their care journey, or managing payroll and documentation, I bring consistency, empathy, and attention to detail to every interaction. I enjoy being the connection point between people and processes—anticipating needs, resolving issues, and helping teams deliver excellent service. I’m motivated by environments where I can support others, improve workflows, and contribute to a positive, organized, and reliable workplace.
Greet and register patients, process intake paperwork, and upload insurance information into the CouncilEar system. Gather demographic details and symptoms to schedule appointments; manage cancellations and rescheduling. Call potential patients to educate them on services, book appointments, and document conversations for follow‑up. Respond to patient inquiries via phone, text, and email with clear, supportive communication. Explain company values and treatment expectations to promote transparency and trust. Collect and process payments through PayTrace, update invoices, and maintain accurate ledger entries. Perform basic device maintenance, including cleaning, drying, sanitizing, and replacing filters, domes, or receivers. Communicate patient concerns to providers ahead of appointments to ensure issues are addressed and satisfaction is maximized.
Recruited, screened, and hired employees while managing the full onboarding process. Ensured DOT and company policy compliance through accurate file management and required screenings. Designed and led new‑hire orientations to support engagement and readiness. Administered employee benefits and served as the primary contact for questions and support. Acted as a liaison between employees and operations to resolve issues and improve communication. Partnered with marketing to refine job postings and strengthen applicant pipelines. Assisted customers via phone and email, providing timely and helpful support. Supported dispatch by entering orders and responding to driver inquiries. Managed daily office operations, including phones, filing, data entry, supply ordering, copier coordination, and uniform/promotional inventory.
Recruited potential drivers by phone and managed the full application process. Interviewed, hired, and onboarded new drivers, including coordinating orientation sessions. Scheduled driver trainers and matched them with new trainees. Maintained DOT‑compliant driver files and coordinated drug/alcohol testing. Scheduled driver vacations and supported dispatch with staffing needs. Handled driver phone calls, resolved issues, and provided day‑to‑day support. Managed record keeping, file updates, and order entry. Coordinated licensing, DOT physical notifications, and appointment scheduling. Served as Work Comp and insurance coordinator, assisting with claims and documentation. Processed driver payroll and owner‑operator settlements. Provided backup support to the Safety Department.
Processed driver payroll and owner‑operator settlements with accuracy and timeliness. Handled driver paperwork and ensured proper documentation and filing. Managed copying, mailing, and distribution of invoices. Completed daily mail runs and supported general office workflow. Served as backup receptionist, assisting with phones, visitors, and front‑desk operations.