Chapin, South Carolina, United States
Administrative and Client Engagement Professional 20+ years Mortgage Solutions, Real Estate Post Closing/Recordation, Post Origination and Title Insurance Industry expertise Experienced in contracts/legal administrative, data analytics, product/project management, operations and client engagement with strong ties in post-closing mortgage loan servicing, recordation and title insurance. Core professional competencies include: Contract Administration Product Management Data analytics/reporting Project management/implementation Client engagement/support Administrative/executive support
As a life-long fan of all things puzzling, I began self-publishing cryptogram books on Amazon KDP in 2022. This has not only been fun and profitable, but has greatly sharpened my editing and proofreading skills. I have a developed a deep love of the publishing process and hope to continue to grow my hobby/business. I especially love the graphic design process of creating book covers, although admittingly, I have a lot to learn!
Contracts Administrator Organized, Maintained, and electronically tracked all contracts, statements of work, and amendments for every client in a system of record. Managed the workflow of the Contract lifecycle through various business processes from the time the proposal, through execution and implementation. Maintained agreement templates library in SharePoint or other library of record as new contracts executed. Assisted in the optimization and implementation of contract processes and standards acting as a liaison between Corporate Compliance/Legal, Sales, Operations and Client Services on contract related discovery. Reviewed and gathered existing contract information; compared contract terms to billing to ensure contractual fees are being charged. Analyzed any variance to contractual terms and recommend action to take. Reviewed, extracted, and entered pertinent information and contractual terms into tracking spreadsheets or databases, and reported on standard terms in the contract management system of record. Prepared and distributed reports and statistical data to facilitate planning and maintenance of accurate contract records and files.
Document Solutions is a mortgage document resolution process for post origination loan closings both in batch (bulk loans) and individually. Client Services Representative Responsible for information gathering to supply Customers, Development and Technical teams with Business requirements and Technical requirements suitable to Customer needs. Operational background and knowledge to allow for more efficient processes throughout the Document Solutions mortgage industry. Worked with Project Management team to provide financial and cost analysis as related to Operations. Production of lien releases and assignments for major lenders nationwide. Interfaces with customers to resolve customer service calls/queries/problems. Examines customer challenges and implements appropriate corrective action to respond to customer requests.
Law firm focused on providing services in the areas of government relations, litigation, banking, real estate, insurance claims, and commercial transactions. Foreclosure Processor (temp) Processed new foreclosure referrals for major lenders. Worked with abstractors to obtain title searches/updates in a timely manner. Worked with law enforcement agencies and court personnel to initiate eviction proceedings