Barcelona, Catalonia, Spain
• Leading CX research & strategy for 2 products (B2C and B2B), driving an increase in user engagement and improving product-market fit. • Conducting end-to-end user research, from discovery & benchmarking to refining product vision, resulting in a 15% reduction in planning cycles.
• Developed an assessment tool for gaming addiction in collaboration with the tech unit of the R&D team
• Led multi-country research on privacy, ethics, and trust in healthcare technologies, informing both policy recommendations and product design strategies. • Synthesized complex qualitative and quantitative data into actionable insights for product teams and policymakers, strengthening research visibility across 10+ international partners.
• Worked with multifunctional stakeholders to uncover real-world needs and translate findings into an AI-powered healthcare monitoring system. • Conducted 28 usability tests in one month within a Living Lab environment, improving the system efficiency by 25%.