Greater St. Louis
Client‑focused, solutions‑driven professional with 20+ years of experience helping people navigate complex systems, adopt new processes, and feel supported through change. I specialize in building strong relationships, diagnosing the root cause of user friction, and translating complicated workflows into clear, confidence‑building guidance. Whether I’m supporting users, coordinating multi‑step workflows, or improving internal processes, I bring structure, clarity, and follow‑through to every interaction. I thrive in client success roles where thoughtful communication, problem‑solving, and operational coordination come together to create a smooth, positive experience for customers and teams.
Offer compassionate support and guidance to over 300 families in rural Missouri. Take the time to understand their unique needs through comprehensive assessments, creating personalized plans that provide, meaningful help. Work closely with a team of physicians, nurses, and fellow social workers to ensure each family receives well-rounded care. Connect them with vital community resources and lead support groups that foster healing and connection.
Provide leadership to the social work and intake department. Complete the intake and referral of new clients, including assessing and determining service needs of clients. Provide education and counseling to clients and caregivers to establish services. Counsel clients on various aspects of insurance benefits. Provide written case documentation on individual services. Develop community partnerships and facilitate referrals on behalf of clients.
Interviewed and assessed patients for the Piedmont Healthcare Sixty Plus Program, a program specializing in older adults with dementia. Provided education and counseling to clients and caregivers to establish a plan of care. Served as a multi-disciplinary team member as a consultant to other disciplines regarding psychosocial and cultural factors that affected care management. Provided education on advance care planning with clients and caregivers. Developed community partnerships and facilitated referrals on behalf of clients including elder care attorneys, placement specialists, and aging services. Sixty Plus geriatric services are under the Piedmont Healthcare population health umbrella.
Assist approximately 25 patients each week by performing new client intake and initial care plan assessments. Contact prospective clients, provide caregiver training, act as liaison between clients and caregivers, and facilitate conflict resolution. Support business development initiatives and support the facility owner by streamlining procedures, creating new care plan assessment forms, and leading education sessions for the community and networking groups. Achievements include: ◆ Supporting the growth of the home care business from 450 to 700 billable hours.
As a licensed social worker, interviewed and assessed patients at a 235-bed medical facility in order to gather their medical care history. Established their continuing care needs and discharge services as part of planning and coordinating patient discharge, and served as a liaison and resource for patient, family, healthcare staff, and other parties. Contributed to daily interdisciplinary rounds, collaborated with the nurse care manager and physicians to complete healthcare reimbursement tasks, and facilitated discharge planning to home, placement in skilled nursing home, long-term acute care, and hospice as appropriate.