Agege, Lagos State, Nigeria
As a Commercial Manager at Ikeja Electric since May 2022, I bring extensive expertise in project oversight, business strategy development, and energy industry operations. With over four years of experience in this role, I have effectively contributed to the execution of business strategies, cost-efficiency initiatives, and utility network expansion projects. My work is defined by a commitment to maintaining quality standards, fostering cross-disciplinary collaboration, and providing strategic insights to support organizational goals. With over 14 years of experience across business development, energy sales, and project management, I have developed a strong foundation in managing complex projects, enhancing team productivity, and aligning operational strategies with business objectives. My certifications, including as a Certified Energy Manager, reflect my dedication to professional growth and delivering value. I am passionate about driving sustainable energy solutions and fostering organizational excellence.
• Conducted post-project evaluation and identifies successful and unsuccessful project elements, and ERP project oversight. • Submitted project deliverables and ensured that they adhere to quality standards, and met with project team members to identify and resolve issues, and coordinated with cross-discipline team members to make sure that all parties are on track with project requirements, deadline, and schedules. • Developed and executed business strategies to achieve short and long-term goals. • Reported to the board, providing market insights and strategic advice. • Developed and implemented business plans to improve cost-efficiency. • Initiated and coordinated structured Utility Network Expansion across the business for guaranteed revenue and improved customer satisfaction. • Communicated and maintained positive and trust-based relations with business partners, shareholders and authorities, and oversaw the company’s business operations, financial performance, and ventures. • Achieved consistent monthly Energy Based Revenue growth of 5 to 9% and reduction of revenue losses to less that 1%, and oversaw the company’s business operations, financial performance, and ventures. • Reduced Technical and Commercial Energy Losses below 5% organization threshold. • Built and enhanced the company’s public profile at events, speaking engagements, etc. • Managed, collaborated and supported 11 Energy Sales coordinator’s and team leads across the territories, to achieve the monthly and yearly set objectives on revenue optimization, loss reduction and customer satisfaction, and ensured data modeling techniques are used to identify ways in which an organization can operate more effectively and efficiently.
• Tracked, reported, and analyzed budget variances and implemented a sales management process to assist the sales team in identifying and prioritizing key customers and prospects. • Supervised energy sales personnel, which includes work allocation, training, promotion and enforcement of internal procedures and control, and problem resolution; evaluated performance and made recommendations for personnel actions and motivated employees to achieve peak productivity and performance. • Managed, trained, and provided overall guidance to the sales team of an assigned territory. • Enhanced internal and external client satisfaction, achieving more than 90% customer satisfaction ratings. • Monitored the performance of the sales team and motivated members to meet or exceed sales targets. • Developed and sustained long-term relationships with customers. • Provided technical and practical advice, offered training on energy efficiency, kept accurate records and regularly collect energy monitoring data.
• Developed and sustained solid relationships with key clients that bring in the most income for the company. • Addressed and resolved key clients’ complaints and acted as the main point of contact between key clients and internal teams, and contacted potential clients to establish rapport and arranged meetings. • Planned and oversaw new marketing initiatives, and researched organizations and individuals to find new opportunities, and increased the value current customers while attracting new ones. • Supervised the account teams assigned to each key client, and trained personnel and helped team members developed their skills. • Developed goals for the development team and business growth and ensured they are met. • Supervised a Win-back team of 10, and saddled with the responsibility of obtaining daily consistent feedback and active customers, with automated customer data acquisition from company database as well as automated feedback and team performance report. • Negotiated contracts with key clients and meeting established deadlines for the fulfillment of each client’s long-term goals.
• Responded to client support requests and provided technical support on-site or via remoted-access systems. • Offered solutions that net the needs of the client and repaired hardware malfunctions, software issues, and networking problems. • Assembled and trained a 5-member team of Canon Uniflow Automation system integrators, to carry out site surveys and identify how Canon Uniflow Office Automation solution will meet the need of prospective clients and also prepared technical reports on findings, together with full estimates of costs. • Managed all activated clients account and provided support to ensure customer satisfaction and retention. • Monitored periodic issues/concerns from team members and clients, towards ensuring that all Canon Uniflow solutions are delivered based on agreed timelines and also met the needs of the organization. • Prepared accurate and timely reports and documented technical knowledge in the form of notes and manuals and, maintained good client relations and compiled job reports. • Trained team members on the office outlook 2007 and also encouraged all to use the outlook 2007 as a means of enhancing communication and organizing email. • Talked clients through a series of actions, either via phone, email or chat, until they have solved a technical issue and properly escalated unresolved issues to appropriate internal teams (e.g. software developers) • Refer to internal database or external resources to provide accurate tech solutions.
• Oversaw the preparation and planning of budgets and prepared balance sheets and invoices. • Assisted assigned relationship manager with day-to-day business prospectus and involvement with building client relationships, to maintain sales strategies. • Analyzed data and figures as presented by the relationship manager, and kept up to-date latest products offerings, as well as market changes and policies of the organization. • Acquired new customers and sold the banks product offering through one-on-one interactions with current and prospective customers within and outside the branch. • Ensured financial records are kept up-to-date with the latest transactions and changes. • Performed periodic financial analysis to detect and resolve problems. • Used manual and computerized bookkeeping systems to keep, main and balance financial records. • Wrote daily reports, prepared general ledgers, trial balance and other financial statements.