Los Angeles Metropolitan Area
Throughout my career, I've been drawn to organizations at pivotal moments—periods of rapid growth, transformation, acquisition, or operational change. My passion is building customer organizations that don't simply support the business, but become strategic drivers of growth. Today, I serve as Chief Customer Officer at Barracuda, leading a global organization spanning Customer Success, Technical Support, Professional Services, Community, Education, and Strategy & Operations. Together, these teams support more than 200,000 customers worldwide. Over the past two decades, I've had the opportunity to transform customer organizations across public companies, private equity-backed businesses, and high-growth enterprise software companies. My focus has consistently been on aligning customer experience with business outcomes by improving retention, increasing customer lifetime value, leveraging AI to scale operations, and building high-performing leadership teams.
Lead Barracuda's global post-sales organization of 400+ spanning Customer Success, Technical Support, Professional Services, Community, Education, and Strategy & Operations, supporting more than 200,000 customers worldwide.
Vice President responsible for transforming Ping's global support organization of 200+ employees across North America, EMEA, and APAC.
xMatters was acquired by Everbridge in May 2021