Seattle, Washington, United States
Hi, my name is Tom Ho. I'm a senior at the University of Washington, majoring in Information Technology and Systems with a focus on CyberSecurity. I am also a Year Up United alumnus, where I pursued their Quality Assurance Track. I have skills in Computer Networking, Hardware Management, Cyber Security, C#, Python, Powershell, and Linux/Windows Administration. I am also looking to obtain my CCNA certification by the time I graduate. I've always had an interest in technology and have been enjoying the exploration as I transitioned from my time at Year Up, where I focused more on programming, to where I am now doing more I.T./Cyber Security Work. Throughout these past few years of my education, I've learned to be proactive and continue to seek out new skills, whether it be technical or practical; there's always a use for it somewhere. I would love the opportunity to spread my passion for tech to not only continue to develop myself but those around me as well.
• Managed 5+ tickets daily, updating documentation with additional concerns and accomplishments. • Used tools like Zabbix and Event Logs to assist in monitoring 12+ client servers 3x a week checking for compromised backups, harmful events, and optimal temperatures. • Provided remote and on-site technical support to 2-5+ clients daily for peripherals, hardware, and software issues. • Assisted in maintaining client servers 1-2x weekly • Setup/Deployed 5+ computers on customer sites ensuring user profiles were mirrored over and daily applications worked as prior. • Provided remote support via phone/RDP for 1-3 customers per day • Utilized Active Directory and Group Policy to troubleshoot client issues with Windows or Microsoft applications
• Attend daily meetings to discuss ongoing projects, bugs, and additional assistance for projects if needed • Sorted through 40+ messages within Azure Data Bricks using SQL to run tasks and ensure all messages are parsed and accurate • Scanned over 50+ messages for Alaska, California, Montana, Oregon, and Washington to document all segments within medical messages being received in SharePoint • Compared 40+ original messages in Interface Explorer HL7 listener alongside the parsed messages in Azure data bricks to ensure all information is accurate • Organized weekly meetings with my manager and senior developer to discuss current/ upcoming tasks being assigned to me and to voice any questions or concerns I have regarding my tasks
• Prepared dining area for 60+ customers for a proper dining experience per hour • Interacted with 60+ customers to remove finished dishes to create additional space for unfinished or additional dishes every half hour • Ensured cleanliness of restaurant by examining tables, chairs, and floor for any mess created every half hour
• Interacted with 70+ customers a day supplying them with products and information about products that best fit their wants and needs. • Assisted 100+ customers a day fulfilling online orders and tracking • Stocked 100+ new products every other day by brand and style to provide fluidity and organization to backroom • Utilized store technology to search through 5000+ back inventory to stay engaged and on the floor with customers • Utilized store technology to fulfill customers' needs by searching through partner companies' stock to find the item(s) they are searching for.