Los Angeles Metropolitan Area
I specialize in taking complex, high-stakes product launches from planning through post-launch adoption — keeping vendors aligned, executives informed, and teams unblocked the entire way. With 7+ years of experience spanning enterprise implementations, operations, and cross-functional delivery, I bring both the strategic view and the ground-level execution to get things done. I've led enterprise-scale implementations coordinating 10+ vendors and international stakeholders, recovered 3,000+ hours of operational capacity through workflow automation, and owned post-launch product management across teams of 300+ employees. My background spans regulated environments, compliance documentation, and cross-functional delivery across technical, business, and operations teams. I'm currently targeting GTM, healthcare, and technology roles where operational efficiency and launch execution are the core of the job — not an afterthought.
Led end-to-end enterprise platform launch coordinating 10+ vendors, internal Engineering, IT, and Data teams, and international stakeholders across Asia and Europe — managing all dependencies, risks, and delivery timelines across a 6-month rollout impacting 500+ employees Owned full launch roadmap from discovery through post-launch — managing milestones, sequencing deliverables, and aligning release timelines to executive priorities across multiple simultaneous workstreams Partnered with VP-level leadership under CEO/SVP oversight to manage feature approvals, roadmap tradeoffs, and delivery sequencing — providing executive-level visibility into launch status, risks, and upcoming initiatives Maintained a 30–40 ticket/month release cadence with zero missed cycles — managing annual upgrade testing, bug resolution, and company-wide feature communications to drive sustained platform adoption
Managed cross-functional delivery across four executive committees (Encompass UAT, new business channels, Intranet & UX/UI, and company programs) — facilitating 10+ weekly Scrum meetings with 3+ Senior/Executive stakeholders per committee to unblock teams and drive on-time delivery in Asana and Azure DevOps Partnered directly with SVP of Wholesale Operations to design and implement standardized procedures — successfully deployed into Encompass, the company's loan origination system, streamlining operations across the mortgage workflow Built and enforced Asana-driven marketing content workflows across a 9-person committee — managing post copy, visual production, and rollout scheduling, increasing intranet engagement by 60% Coordinated 10+ company-wide programs end-to-end — delegating responsibilities across committees and driving a 75% increase in overall employee engagement
Contributed to a $900K enterprise BlueSage platform implementation — coordinating cross-functional stakeholders across legal, marketing, and systems teams through planning, system configuration, and pre-deployment SDLC phases Spearheaded a 6-month MeridianLink system launch — managing all project phases from planning through UAT and deployment via SmartSheet, coordinating cross-functional stakeholders across legal, marketing, and systems teams Engineered 40+ custom workflow screens and pipelines across a 100+ person wholesale and retail department — eliminating key operational bottlenecks identified through direct process analysis with business analysts and developers Designed and operationalized two first-of-kind 4-week training programs (Mortgage Ops & Mortgage Sales) — managing all timelines, stakeholders, and delivery logistics, which were institutionalized into biannual company-wide recruitment programs Partnered with VP of Compliance to expand and operationalize the company's Loan Manufacturing Infrastructure documentation — scaling the compliance framework company-wide to support HUD Audit pre-inspection readiness across all departments
Designed and produced 20+ process guides and templates using InDesign & Illustrator — standardizing P&Ps across mortgage note tracking, loan scrubbing, shipping, and ULDD error resolution, increasing loans sold per month by 25% Built 50+ custom KPI reports in Excel and MeridianLink to track Close Time Cycles, Number of Sold Loans Per Month, and pipeline health — alongside 20+ custom pipelines managing 100+ active loans monthly, directly improving Post Closing operational efficiency Created the company's 12-page Loan Manufacturing Infrastructure compliance documentation package for a HUD Audit pre-inspection — coordinating with all department leads from Account Executives to Post Closers to document end-to-end processes under regulatory scrutiny Trained 10+ new Post Closers on department duties, workflows, and P&Ps — increasing overall department production by 75% Managed full post-closing lifecycle including funding documents, collateral notes, trailing documents, recorded deeds of trust, final title policies, MERS registration and transfers, and loan delivery to banks, investors, and HUD
Managed daily operations across a fleet of 200+ vehicles and 100+ weekly consumers — overseeing scheduling, account management, and customer experience across multiple high-volume accounts Drove B2B sales growth of 30% by executing a guaranteed luxury vehicle negotiation strategy — reducing customer turn times to 30 minutes or less Achieved Branch Excellence Award by implementing an ESQI operational plan that sustained customer satisfaction scores at 90%+ over a 3-month average
Managed end-to-end event operations for ESL and international programs — coordinating orientation, registration, and graduation logistics across 175+ student cohorts while overseeing scheduling, transportation, and vendor coordination Designed and produced all program marketing materials including quarterly calendars, promotional flyers, activity descriptions, and event sign-up systems — ensuring consistent branding and communication across programs Led international student excursions to 10+ destinations — managing group logistics, transportation, and time-sensitive scheduling for groups of 175+ students across national parks, landmarks, and attraction parks Facilitated group discussions with international students on leadership and DE&I — building cross-cultural communication skills across a globally diverse student population Trained incoming office staff on program procedures and operational workflows — standardizing onboarding across a multi-role team