Sylvia Bouaka-Stone

Lead Business Relationship Manager

Greater Bristol Area, United Kingdom

About

This Highly motivated Security Cleared Prince 2 Practitioner is a focused contributor who thrives well as an individual or as a team player in a project environment. A dedicated IT professional with over 20 years' experience in project delivery, with proven experience in portfolio and project management. Works particularly well in a fast-paced environment. Possess excellent change management, communication, problem solving and interpersonal skills with the gift of embracing cultural differences with ease. Key Achievements • Portfolio management, effectively oversaw a team of 15 project managers tasked with ensuring timely delivery of infrastructure and application projects within the Health and Life Sciences sector. Collaborated extensively with multiple NHS Trusts to streamline project delivery, adhering to strict timelines, budgetary constraints, and quality benchmarks. Implemented and enforced project processes and conducted financial reviews to enhance revenue targets. •Successfully project managed and delivered for the MOD an infrastructure build of Hyper V appliance and SAP Hanna servers to enable SAP, Nifi and Angular software to be installed to enable collaboratively working with the British Army. •Effectively managed and completed a complex migration, involving the relocation of The DWP Virtual Call Centre from Atos infrastructure onto DWP in-house infrastructure, and the integration of BTNGCC third-party applications onto Atos desktop system. •Successfully project managed and delivered a high-profile flagship Disaster Recovery centre within the secure accredited environment on behalf of EDF Energy. The project involved relocating business critical services without risk to the current DR; involving VMware virtualisation, moving from a tape-based recovery to solution using Storage Area Network replication (SAN) and Virtual Tape Library (VTL) appliances. Introducing reduce cost, providing greater scalability and flexibility. Improved RTO/RPO and guaranteed availability. •Successfully project Managed Wintel Hardware Refresh Infrastructure project for EDF Energy. The project involved providing a seeding environment onto the accredited and non-accredited infrastructure. Creating VMware 5.1 farms and Windows 2008R2/2012 in preparation for the migration of older systems onto new supported infrastructure

Experience

  • Lead Business Relationship Manager at University of Bath
    Apr 2024 - Present · 2 yrs 4 mos

  • Career transition at Career Break
    Oct 2023 - Apr 2024 · 7 mos

  • Atos (Health & Life Science · Remote)
    • Senior Project Manager
      Mar 2023 - Oct 2023 · 8 mos

      Led the comprehensive network refresh initiative, upgrading legacy firewalls, WiFi infrastructure, and LAN network switches across the hospital estate. Presented detailed project documentation to senior stakeholders and sponsors, ensuring transparency and alignment with organisational objectives. • Collaborated closely with the Trust to establish and endorse the refresh strategy for legacy equipment in both clinical and non-clinical areas. Conducted thorough impact analyses of switches and access points slated for replacement, pre-emptively identifying and addressing potential issues • Proactively managed and resolved any challenges that arose during the project implementation phase, ensuring seamless execution and minimal disruption to hospital operations • Oversaw the logistical coordination of firewall, switch, and access point replacements, liaising effectively with third-party vendors and technical subject matter experts to ensure timely and efficient deployment • Worked in tandem with service management to schedule necessary network outages, minimising impact on hospital services and maintaining continuity of critical operations • Diligently tracked and managed risks, issues, and dependencies (RAID), as well as requests for change (RFC), while also overseeing financial aspects of the project • Produced and delivered comprehensive program and project board packs, providing stakeholders with regular updates on progress, milestones achieved, and any emerging issues or risks

    • Portfolio Manager
      Dec 2020 - Mar 2023 · 2 yrs 4 mos

      Managed and nurtured a team of 15 project managers (PMs) responsible for ensuring on time delivery of infrastructure and applications projects across Health and Life Sciences. Ensuring projects were well controlled to ensure projects were delivered to time, cost and quality. • In collaboration with the Sales/BID team, I work on developing and maintaining a strategic plan for the portfolio that aligned with the business objectives. This involved identifying potential projects, assessing their feasibility and impact, and prioritising them based on various factors such as ROI, resource availability, and strategic fit. • Collaborating with stakeholders across the various Trusts, including business leaders, project sponsors, and IT teams, to ensure alignment between the portfolio and business priorities. This involved regular communication, managing expectations, and soliciting feedback for continuous improvement. • Established and implemented governance processes and frameworks to ensure projects within the portfolio adhere and aligned to the organisational and NHS Trust policies, standards, and guidelines; This involved defining project selection criteria, setting up review boards, and monitoring project progress and performance. • Tracked the performance of projects within the portfolio against established objectives and metrics. This included generating weekly reports and dashboards to stakeholders with visibility into the status of the portfolio and its individual components. •Coordinated the allocation of resources to individual projects, ensuring optimal assignment of projects to PMs. Facilitated the recruitment process and organised seamless inductions for new PMs, ensuring they swiftly integrated into their roles. Additionally, conducted thorough appraisals, providing support for career advancement and fostering a culture of well-being among team members.

    • Senior Project Manager
      Jul 2020 - Dec 2020 · 6 mos

      Responsible for the successful delivery of multiple Infrastructure, Applications and Telecoms projects on behalf of multiple NHS Trust. Applied successful project management techniques to enable project delivery within budgetary and time constraints.

  • Atos (Remote)
    • Senior Project Manager
      Feb 2020 - Mar 2020 · 2 mos

      In collaboration with the British Army successfully managed a small team responsible for the Hydra Deployed Node build • Procured hardware and software through 3rd party suppliers to ensure the build completed to schedule. • Ensured HLD and LLD were completed and approved by CLAS consultants prior to build • Ensured PEN Testing was completed with findings resolved prior to implementation • Applied successful project management techniques to enable project delivery within budgetary and time constraints.

    • Senior Project Manager
      Mar 2018 - Jan 2020 · 1 yr 11 mos

      Successfully migrated BTNGCC Desktop ASIS Virtual Call Centre from Atos infrastructure onto inhouse DWP platform for UK and NI offices. • Packaging, Installation and deployment of 3rd party application software onto Atos managed desktops • Management and collaboration of multiple 3rd party vendors to allow application traffic to traverse to The DWP NGCC network • Ensured that all design documents underwent review and approval by CLAS consultants before implementation • Managed the transition of Service management and integration between Atos and DWP, ensuring knowledge base articles reflected the change of ownership and responsibilities • Upgrade end-of-life infrastructure devices across the DWP UK estate within a fixed time line to avoid financial penalties • Prepared and presented at project and programme boards, providing comprehensive updates and insight • Managed Project planning, RAID mitigation and financial management to ensure project success and alignment with the business objective

  • Project Manager at Atos
    May 2013 - Feb 2016 · 2 yrs 10 mos

    Client EDF Energy Atos Data Centre Accredited Disaster recovery migration Implemented a top-tier DR solution by migrating the DR infrastructure from the legacy provider to the Atos Data Centre. DR tests was successfully completed and approved in May 2015 by the Office Nuclear Regulations (ONR) and the client • Provided leadership and motivation to the project team, ensuring timely delivery according to the planned schedule • Communicated project status updates and financial information to stakeholders, actively soliciting feedback during program and project board meetings • Oversaw the management of PEN Test partners, PEN Testing processes, and the resolution of results prior to implementation • Supervised the smooth transition of services, ensuring active engagement of the service management team throughout the process. • Collaborated closely with IT Service Continuity team to meticulously document and record all testing procedures and results Atos Data Centre Accredited Network and Wintel seeding infrastructure Implementation Managed the build of the accredited production network infrastructure to enable multiple network and Wintel projects to be delivered on the accredited and non-accredited Production network infrastructure