Thunder Bay, Ontario, Canada
• Financial and Administrative services specialist • Accomplished Personal Banking professional with 6+ years of experience • Strong sales professional with a client service mindset • Experienced in Personal Banking, Investments, Portfolio and Product Analysis, Contact and Referral Management, and Small Business Transactions AWARD • Best Teller Award, Retail Banking, Standard Chartered Bank, H1 of 2017 EDUCATION BS in Economics, United International University (UIU)
• Responsible for store front customer service, sales and cash operations. • Loblaw-specific product marketing, including PC Optimum and other promotional offerings. • Supporting the department managers in executing retail operations strategy. • Working closely with teammates/leaders focusing on time management and attention to detail.
• Retail-based customer service role, focused on the fulfillment of E-Commerce Orders. • Responsible for supporting the management in executing company operations strategy. • Worked closely with teammates/leaders focusing on time management and attention to detail. • Floor merchandising execution to provide customers with the best shopping experience.
• Provided Transaction services for Corporate, Personal and Priority Banking • Fulfillment of monthly Loan disbursement and Credit Card sales targets • Connected clients with relevant internal departments to provide Sales leads • Account opening, closing and maintenance service for clients • Loan settlement operations in collaboration with related departments • Solved complex client problems related to Fixed Deposits, Bonds, Pay-orders, and Demand-drafts • Coordinated documentation and preparation related to Internal Audit and Compliance requirements • Prepared day-end Reconciliation documents for bookkeeping • Collaborated with Bangladesh Bank (central bank) and related regulatory authorities as required • Supported Branch Operations Manager in the absence of the incumbent Award: Best Teller Award, Retail Banking, Standard Chartered Bank, H1 of 2017 Standard Chartered Bank is a 167-year-old British multinational bank headquartered in London, England with banking operations in more than 70 countries.
• Identified the needs of Corporate, Personal and Priority Banking clients and provided • Solved Transaction-related problems through knowledge-sharing and creativity as required • Ensured banking documentation and compliance is following at all stages of Transaction • Communication, Documentation and Troubleshooting with internal cross-function departments • Provided timely response to all client queries