Stratford, Connecticut, United States
A driven individual with 4+ years of experience in customer service and administrative roles in industries such as academia, retail, and college leadership clubs, which helped me sharpen my critical thinking, communication, and organizational skills which allows me to excel in diverse working environments and people.
Center for Academic Success and Engagement - Develop academic support programs that strengthen student achievement and increase student engagement with the center by tripling participation through targeted outreach and strategic promotion of services. - Oversee student worker operations including managing the student employee budget & payroll, interviewing & hiring new staff, and developing training, professional development and feedback processes to support student success. - Monitor student progress, analyze academic performance data to generate reports to identify trends, coordinate early interventions and inform campus partners of student support needs. - Collaborate with faculty and university offices to coordinate proctoring, resolve academic concerns & deliver tailored academic strategies that promote student persistence and achievement.
- Manage a caseload of 150 engineering students, improving progress through personalized advising. - Educate a diverse group of students about University policies, procedures, programs, and resources. - Create partnership to support undergrad students in making meaningful academic decisions and goals. - Conduct group advising sessions, host weekly advising drop-ins and provide one-on-one advising. - Work and multitasked amongst co-workers to create satisfying and courteous student engagement - Train peer and faculty advisors, enhancing their skills in advising, student support & institutional policies.
- Instruct a class of 20 first-year students to assist them connect and find resources on campus. - Foster student’s success, transition, & leadership skills for them to become engaged members of the UConn community.
- Provide academic advising support to first-year and transfer students during the course selection process to ensure progress towards student academic and career goals - Demonstrate an understanding of university policies and procedures that guide progress to the degree - Support the advising team and senior academic advisor with day-to-day administrative tasks - Facilitate icebreakers and socialization activities during orientation to build community amongst students
- Monitored and organized the workflow at the front desk of the tutoring center - Collaborated with the tutors to exhibit excellent academic help and service for students in need - Regulated the tutor’s attendance and the traffic of incoming students for high quality of work and efficiency
- Worked with a positive attitude ready to provide outstanding and enjoyable guest experience - Operated the cash registers and self-checkout machines to have them running accurately and promptly - Trained the newly hired employees in learning required skills through my expertise and knowledge - Resolved complaints following established procedures and seeked management support when necessary