Chicago, Illinois, United States
As a Sales Operations Supervisor , earlier an Analyst at LED PHANTOM, I focus on leveraging data, CRM systems, and streamlined processes to enhance sales performance and operational efficiency. I work extensively with Excel and SQL to analyze sales trends, maintain dashboards across NetSuite, HubSpot, and Power BI, ensure CRM accuracy, and deliver insights that strengthen forecasting and overall sales strategy. Previously, as an IT Operations Manager at PROJXON, I optimized IT infrastructure, managed assets, reduced downtime through rapid issue resolution, and supported key operational projects. With strong problem-solving and customer relationship skills developed during my tenure at ADNOC Group, I bring a balanced blend of analytical, technical, and operational expertise to drive efficiency and support business growth.
•Supervise and develop the Sales Operations Support team handling order entry, fulfillment coordination, and end-to-end post-quote execution. •Ensure accurate ERP order processing while enforcing compliance with pricing, terms, freight, tax, and billing standards. •Drive cross-functional coordination across Sales, Warehouse, Shipping, and Accounting to ensure seamless order-to-delivery execution. •Monitor open orders and proactively resolve inventory issues, backorders, substitutions, and delivery delays, serving as escalation point for complex cases. •Lead operational improvements by overseeing KPIs (accuracy, turnaround time, on-time shipment) and implementing process enhancements to improve efficiency and reduce errors.
As a Sales Operations Analyst, I leverage data, CRM systems, and process optimization to support sales performance, enhance forecasting accuracy, and streamline operational workflows across the organization. •Analyze large datasets using Excel and SQL to uncover sales trends, improve forecasting, and support data-driven decisions. •Build and maintain dashboards and reports in NetSuite, HubSpot, and Power BI for real-time sales and pipeline visibility. •Ensure CRM data accuracy, streamline workflows, and automate reporting processes to increase operational efficiency. •Collaborate with Sales, Marketing, Finance, and Operations to support strategic initiatives and optimize sales operations. •Present clear insights and recommendations to leadership while identifying process gaps and driving continuous improvement.
As a Senior Operations Officer at ADNOC Group, I critically optimized the Business Center's operations. My responsibilities encompassed managing corporate events, financial reporting, and process improvements while ensuring a seamless customer experience. • Supervised the Business Center's operations, effectively managing corporate events and leading a team to deliver exceptional service aligned with organizational goals. • Prepared and analyzed monthly financial reports using Excel and in-house tools, ensuring accurate budgeting and financial forecasting to maintain project compliance. • Identified operational challenges and implemented innovative solutions to enhance customer satisfaction, leveraging client feedback to refine services. • Collaborated with cross-functional teams to streamline processes and improve service delivery, establishing key performance indicators to measure operational excellence. • Negotiated high-value contracts with suppliers and clients while developing policies and procedures to enhance operational performance and drive cost savings.
As an Officer at ADNOC, I effectively managed operations within the Business Center, focusing on client satisfaction and revenue growth. My role involved overseeing bookings, preparing financial reports, and implementing sustainable practices to enhance operational efficiency. • Oversaw bookings for business center locations and guest house accommodations, ensuring optimal utilization and high levels of client satisfaction. • Prepared recharge and revenue reports that contributed to a more than 50% increase in revenue for 2019, demonstrating strong analytical and financial management skills. • Organized and coordinated facilities for meetings and conferences, collaborating closely with catering teams and service providers to ensure seamless event execution. • Implemented a carbon footprint initiative to monitor and control energy consumption, achieving a 15% yearly reduction in energy usage and promoting sustainability. • Collaborated with Commercial and Legal teams to prepare agreements, terms, and scope of work for contracted companies while successfully growing the client base by 30% through new clients and events each year.
As a Customer Service Agent at Qatar Airways, delivered exceptional service to premium customers in the First and Business-class lounges. My responsibilities included managing reservations, resolving escalated issues, and ensuring adherence to service standards while fostering a positive team environment. • Utilized AMADEUS and ALTEA systems to streamline reservation, check-in, and boarding processes, enhancing operational efficiency and customer satisfaction. • Led a team to consistently deliver high-quality customer service, adhering to Standard Operating Procedures (SOPs), Quality Assurance (QA) goals, and Key Performance Indicators (KPIs). • Demonstrated effective leadership and delegation skills, mentoring team members to enhance morale and achieve superior customer satisfaction. • Developed and implemented strategies for managing difficult customer interactions professionally while collaborating with other departments to resolve issues effectively.
• Ensured passenger safety and compliance by demonstrating emergency procedures, conducting pre-flight briefings, and performing cabin checks to maintain a secure and comfortable environment. • Assisted passengers with special needs during boarding, deplaning, and gate transfers, ensuring a seamless travel experience for all guests. • Managed passenger manifests with attention to detail, verifying identities and documenting incidents involving unruly passengers to maintain operational integrity.