High Wycombe, England, United Kingdom
Training Assurance Lead | Driving Results & Continuous Improvement With over a decade of experience in training, compliance, and customer service excellence, I specialise in designing high-impact learning solutions that drive operational performance and customer satisfaction. Currently at Concentrix, I lead training assurance efforts, identifying skills gaps, improving processes, and ensuring training meets KPIs and regulatory standards. I thrive in dynamic environments, delivering innovative training and coaching that delivers measurable results. Let's connect and discuss how I can help unlock your team’s potential!
Customer Management Center