Pakistan
Experienced Head Of Information Technology with a demonstrated history of working in the, ISP like Gerrys, Financial Industry like 1link (Guarantee) Limited & consumer electronics industry like Dawlance. Skilled in Managing Team, Business Strategy, Project Management, Change Management & Digital Transformation. Strong information technology professional with a Bachelor of Science (BS), Master in Telecommunication and Networking (MS).
As first Head of IT after the acquisition, we initiated Dawlance-Arcelik IT Integration Plan In which we set Project Goals & Targets in order to successfully accomplish our milestone of Integrating the Dawlance IT to Arcelik Turkey IT & Lead the Standardisation of Dawlance IT as per ARCELIK AS Standard. My organisation Aim is to manufacture reliable Home appliance products for his End Customers and this Aim is the Sense of purpose for our company so is for me as Head of IT, assuring to provide, secure, Quality & reliable IT Services to its Business & Company. From Feb 14th, 2017 till Now Major Projects executed under me • Head Office IT Network, System (HP DL380 ML 350) & Infra Up gradation & Integration Project. • 3 Factories IT Network, System Infrastructure up gradation & Laptops deployment Project. • Sales/Service Branches and Warehouses Migration to Arcelik standard Network with New Laptops Deployment. • Migration of Infrastructure VMware Servers, Databases & Applications to New Domain, New Hyper-V based Hardware, New EMC unity 300 Storage. • Cisco Wireless (WLC 2504 with HA, 2700 APs) Infra deployment. • Deployed Cisco Video Conferencing Solution. • Dawlance ERP Migration from Oracle EBS R12 Application and Database to SAP ECC6 (FICO, MM, SD, PP, QM, PM & SRM). • Main Branch Avaya Call Center & PCs Migration to Arcelik Standards Domain. • Head Office & 3 Factories Data Center Renovation Project. • Dawlance-Arcelik International MPLS WAN Link Migration. • Analytical/BI Reports Development in Qlik Sense for management • Dawlance Customised Application Development & enhancement. • Dawlance Backup DR Site Implementation Project. • SAP – SCB Straight to Bank Integration Project. • Two Factories & Head Office LAN Infra Switches (2960X) up gradation Project. • IT LAN Infra Renovation & Extension Projects Head Office & Factories. • IT Infrastructure & Application Security Assessment. • Factories Security Camera Up gradation Project.
Leading & Providing operational management for IT Network & System infrastructure & its services, to ensure that ICT services to its users are delivered to agreed standards.
To provide strategic leadership and operational management for Network infrastructure & its services, to ensure that ICT services to its users, are delivered to agreed standards. Design and execute short plus long term Network strategic plans to assure infrastructure capacity attains current and future needs. Develop, execute and oversee procedures, policies and related training plans for project management and infrastructure administration. Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security, wireless implementations & Service Provider Connectivity links. Heading, Administrate and maintain Complete network infrastructure of Sales/Service branches, Warehouses, Head Office such as switches, routers, wireless Access Points, firewalls and Service Provider link connecting each Sites with Head Office. To manage, develop and train staff within the Infrastructure team, ensuring that they are motivated and equipped to deliver a high quality service to agreed standards.
Administrating and maintained Complete network infrastructure of Sales/Service branches, Warehouses, Head Office such as switches, routers, wireless Access Points, firewalls and Service Provider link connecting each Sites with Head Office. Major Projects Done & lead in this Tenure: • New Fiber Network link deployment & Configuration at Service/Sales branches. • Cisco Wireless Network infra deployment initiative in DPL1, DPL2 & URIL Factory. • IVR Enablement at Sabzi Mandi Call Center in Service Center branch. • Head Office Network Infrastructure Service Improvement initiatives.
As Unit Head ITSM I was leading to provide centralized platforms where all 34-member banks, Telco’s, Utility Companies & other customer queries & issues related to 1link Network ATM transactions, online Utility Bill Payments & Network Infrastructure are reported & resolved on daily bases. Summary of the Roles & Responsibility: Providing a Centralized Management platform where all queries are responded at initial Level 1 & 2 of Network, System & Services support which has increase the efficiency of the 1link Service Desk department. Was the Pioneer Who Architect the structural foundation of this ITSM department & document (SOPs) for ITSM Department as per the need of PCIDSS Compliance which is a mandate of Visa, Master Card & State Bank of Pakistan.
Network Ops my objective comprises of Monitoring, administration, troubleshooting, configuration of 1Link Network Infrastructure (including DR-Site-LHR) and facilitate member banks, telecommunication companies, Vendors & utilities companies in case any network services required. My Projects & Assignments: VMware vSphere (ESX, ESXi & VCenter Server): Participate in Installation and Configuration at 1link Data Center for Virtualization of Data Center. Standard Operating Procedure (SOPs) for Network Dept: Documented standard operating procedures for Network dept related to daily routine task and device configuration related to Network Infrastructure. My role in PCIDSS v2.0 Compliance in year 2013: I have implemented CIS_Cisco_IOS_Benchmark_v2.4.0 on all 1link network devices like switches, routers according to the requirement of PCIDSS v2.0.
My responsibilities & tasks, I was responsible of providing Network Level configuration, troubleshooting services to the Telco’s, member banks, vendors and utility companies.
Summary of responsibilities I have designed and configured various network infrastructures and provide Consultancy & Administration To Gerry's Net Clients as few stated below : Consultancy & Administration To Entire Branch offices, of Etihad Airways (Including Head office at Karachi) of Pakistan. Bring Etihad Airways Karachi station into SITA Network. Configure Active Directory (Domain) Server to have a Centralize Administration instructed By Head Office Abu Dhabi. I have also provided network troubleshooting facilities to Galileo Pakistan. Provide Server 2003 based Terminal Server Services to remote users. Type of ADSL Router (CPE’s) I have experienced are USRobotics, LinkSys, DLink, SMC, Paradyne, Aztect
Summary of my responsibilities During the tenure my primary duties were network support and taking care Of ongoing call centre activities.