Plano, Texas, United States
As a seasoned tech aficionado with over 19 years in FinTech arena, I bring a comprehensive skill set that bridges the gap between workgroups and cutting-edge financial services technology. My expertise spans from project and product management to innovative business process reengineering, data architecture, and analytics. I thrive on turning data into actionable insights and excel in documentation, industry foresight, risk strategy, and leveraging Agile methodologies. I'm adept at collaborating with C-suite leaders, IT wizards, and subject matter experts, priding myself on stellar communication skills across the tech spectrum.
Utilized Wipro proprietary financial software “NetOxygen” and associated tools: • Responsible for the collection, documentation and analysis of Business Requirement Documents (BRDs) to support new implementation and defect resolution. Worked closely with other workgroups in a hybrid agile environment. • Responsible for analyzing defects reported in client environments, recreate same in lower environments and analyze the defect to determine if a resolution or training and clarifications on the system is needed. • Analyzed and reviewed documentation, data files, data mapping for mortgage processes and the logic behind system behavior using SQL and C# scripts etc. • Acted as an effective liaison with technical teams implementing solutions to ensure the delivered outcome meets the client’s requirements and expectations. • Utilized Visio for process model mapping for loan origination tasks and steps, interfaces etc. SQL, NetO Studio, Enterprise Manager, TFS, Visio, Requirement gathering, BRD/FSD, Process Model/Diagramming
Instrumental in analysis of business processes and controls to mitigate risk Functional in calibrating and aligning resources for process flow improvements Focused on creating synergistic balance between functional work groups to attain overall operational excellence in origination platform for distributed retail and builder channels.
• Engage in mortgage reviews to ensure that loan fulfills all lending/servicing requirements. • Ensure that mortgages were handled in line with Federal, state and investor guidelines. • Recommend compensation for the mortgagor in case of irregularities found in loan servicing.
Engaged in quality review of loan modifications under the HAMP program, ensuring that solutions offered are in line with investor guidelines, adhere to local/federal lending regulations and are in conformity with JPMC’s internal loan workout policies. Subject Matter Expert (SME) on loan modification process, ensuring accuracy in the document preparation by external vendors. As a SME/Analyst assisted departmental manager to identify and remove gaps in the process flow. Served as a liaison with IT Groups in the requirements gathering phase and developed test cases for the solutions offered to work groups. Helped to clarify requirements, business needs and project objectives during feedback sessions and project meetings in collaboration with all stakeholders.