Dallas, Texas, United States
Strategic Executive Assistant with a decade of experience in hospitality and a proven ability to anticipate needs and drive operational excellence. Adept at problem-solving and implementing efficient systems to optimize business operations. Proven success in supporting C-Suite executives, launching new initiatives, and building strong relationships. Skilled in financial management, project management, and team leadership. Committed to delivering exceptional results and driving organizational growth.
Manage all executive communications and scheduling for the Chairman. Coordinate travel arrangements, including flights, hotels, and car services, ensuring seamless logistics. Assist with ad-hoc requests from the leadership team, contributing to efficient operations. Maintain office supplies for client meetings, enhancing the professional environment.
Manage a team of 15 Executive and Virtual Assistants, focusing on their professional growth. Provide continuous coaching and training to ensure exceptional client service. Oversee daily workflow and conducted quality control audits to maintain operational excellence. Resolve escalated client issues, enhancing overall team performance and satisfaction.
Provide strategic support to the CEO by anticipating needs and implementing proactive solutions. Spearheaded the development of the Member Experience department to optimize performance and member retention. Played a pivotal role in the successful execution of the E-Commerce launch leading a team to boost website traffic and convert in-store members to E-Commerce. Manage special projects on behalf of the CEO, including stepping in as department head for Sales and E-Commerce/Marketing initiatives.
Identify and address operational bottlenecks, implement process improvements, and oversee software integrations. Develop SOPs for all company processes and spearhead issue resolution across various departments. Supervise projects for internal and client initiatives to ensure timely and budget-compliant deliverables.
Provide executive support and act as an extension of the CEO. Assist with strategic planning, managing communications, scheduling meetings, project management and planning travel itineraries. Ensure organization of various records and maintenance of documents. Coordinate event planning and coordinate with team for social media management. Financial responsibilities include bookkeeping duties such as billing, A/R, A/P, expense reports, etc. Additionally help with social media management and other miscellaneous client tasks as needed.
Executive Assistant for a boutique PR firm located in Dallas TX. Duties include all invoicing/bookkeeping via Quickbooks, payroll management, office manager tasks such as ordering supplies, HR duties, onboarding, health insurance, hiring new interns/employees, researching new vendors and potential clients. Duties also include public relations, social media monitoring, and brand reputation management. Prepare weekly and monthly reports for each client. Plan detailed events and orchestrate travel arrangements, calendar management and scheduling meetings. Administrative Assistant for a property management company based in Dallas TX. Duties included processing vendor invoices and converting into financial codes, entering coded data into MRI Accounting Software, preparing detailed reports and communicating with Accounts Payable