Houston, Texas, United States
I am a hardworking individual. Throughout my college and professional life, I have learned to time manage, deal with difficult situations, take initiative, prioritize, and organize. I enjoy staying busy and expanding my knowledge at work.
•Provided exceptional guest service, cash handling and sorting. •Position included stocking and restocking inventory when shipments were received, recommending merchandise based on customer needs and administering all point of sale opening and closing procedures. •Partnered with multiple departments to ensure quality of a guests stay. •Responsible for ensuring guest satisfaction by giving prompt, friendly and knowledgeable service. •Responsible for interacting with thousands of guests from all over the world creating magical moments by selling tangible memories.
• Focused on providing excellent customer service by getting to know my customers on a personal level • Communicate via email and telephone, with proper etiquette, to gain appointments, referrals and return guest • Developed a trusting relationship and positive rapport with all brides and bridal parties • Resolved customer problems in an efficient and pleasant manner • Responsible for online marketing of the store • Perform administrative work such as answering phones, directing calls, filing paper work, scheduling appointments and using the B.B.L. system to keep up with all information on our customers
• Guided the vendors and deliveries day-of wedding • Set up and take down of the ceremony and reception space • Calling for line up before the ceremony • Made sure reception timeline went smoothly • Dealt with any last minute changes or conflicts • Collected the bride and groom’s belonging to be ready for departure