Boston, Massachusetts, United States
As a recent MPH graduate from Boston University, I am passionate about optimizing healthcare operations to improve patient access and quality of care. My strong foundation in public health and clinical care has given me a deep understanding of the challenges both patients and staff face within healthcare, strengthening my commitment to contributing to efficient, equitable healthcare systems. Please feel free to reach out, I am eager to connect with like-minded professionals and mutuals!
• Coordinate and support a portfolio of departmental initiatives, managing timelines, milestones, and cross-functional execution. • Partner with managers, senior project leaders, and department leadership to plan program deliverables, resources, and outcomes. • Oversee day-to-day operational coordination for strategic initiatives related to patient access, patient experience, OR cases and utilization, staff engagement, and clinical compliance. • Monitor program performance and outcomes using Epic, Tableau, and standardized reporting tools; support dashboards and scorecards. • Develop executive-level summaries and communication materials; present program updates to clinical, operational, and leadership audiences. • Facilitate effective communication and collaboration across stakeholders, adapting pace and approach to support sustainable program implementation.
•Responsible for overseeing administrative functions of the Lymphoma and Multiple Myeloma clinics. •Analyze Epic scheduling data to identify inefficiencies and present recommendations to unit leadership, informing operational changes across clinics. •Support quality improvement initiatives by streamlining workflows and standardizing documentation processes.
•Coordinated with 25+ oncology providers and nursing staff to ensure operations ran smoothly, including managing clinic scheduling. •Facilitated communication as a patient liaison, ensuring the highest level of care for 200+ patients daily.
• Collaborated with Ambulatory Clinical Operations to standardize and improve efficiency in daily operations and clinical workflows across seven outpatient clinics through qualitative and quantitative data analysis. • Developed scheduling encounter workflow through Epic, improving department schedulers' communication, and reduced processing time by 20%.
•Administered immunizations and medications, and assisted 10+ providers with various procedures for both pediatric and adult patients. •Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment through Epic EMR system. •Supervised and monitored the onboarding process for approximately 15 new nursing staff in the role of preceptor.
•Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences. •Counseled and disciplined a staff of 25 to address issues promptly and provide constructive feedback. •Reconciled cash drawers daily for joint restaurants with 100% accuracy.
•Collaborated on data collection for human subjects and executed data exploration and analysis in R for publication use. •Facilitated a pilot study by identifying and implementing solutions to mitigate obstacles during data collection.