United States
As a Technical Account Manager in a customer success organization, I bridge the gap between security technology and the humans who depend on it. I translate complex technical capabilities into clear business value, accelerate time-to-value for enterprise accounts, and build the kind of trust that turns customers into long-term partners. My foundation in Marketing and Business sharpened how I think about the customer journey — I don’t just manage accounts, I diagnose risk, remove friction, and drive adoption at every stage of the lifecycle. What I bring to every engagement: ∙ Technical translation: making security products legible to both technical and executive stakeholders ∙ Retention & expansion: identifying churn signals early and turning them into growth opportunities ∙ Data-driven advocacy: using product usage data and customer feedback to influence roadmap and improve outcomes
Technical Account Manager at CrowdStrike — Customer Success Organization Owned the post-sale technical relationship for a portfolio of enterprise accounts, serving as the primary point of contact between customers and the product organization. ∙ Drove product adoption and feature utilization across accounts, reducing churn risk and increasing expansion revenue ∙ Led recurring executive business reviews (QBRs), translating security metrics and product data into strategic recommendations ∙ Acted as internal voice of the customer — escalating product gaps, surfacing feedback, and influencing roadmap prioritization ∙ Partnered with Sales on renewal and upsell motions, contributing to net revenue retention targets ∙ Resolved complex technical issues by coordinating across Engineering, Product, and Support teams under tight SLAs
Embedded in a customer success team during early-stage exposure to enterprise SaaS account management, gaining hands-on experience with CRM tools, customer communication, and data reporting. ∙ Analyzed customer usage data to identify adoption gaps and surface insights for the TAM team ∙ Supported the creation of onboarding materials and customer-facing documentation ∙ Participated in live customer calls, developing technical communication and stakeholder management skills ∙ Logged and tracked support tickets, contributing to faster resolution workflows
Served as a marketing promotional assistant within Texas State University recreational department, supporting the marketing team and promoting recreational programs and events for the student body. Focused on content, distribution and promotional outreach across multiple channels to drive awareness and engagement. I assisted in the promotion of fitness classes intamural sports and recreational events through targeted marketing efforts. Executed event, promotion campaign to drive student participation across recreational offerings and supported the overall marketing team by meeting deadlines and maintaining an organized distribution workflow.
Served as an independent website, designer responsible for developing a modernizing, the student government association’s website, web presence. Leverage University web tools and foundational coating skills to deliver an improved accessible experience for the student body. Some key responsibilities were redesign existing sites content to reflect modernize looked and aligned with current design standards. Also worked in collaborative with a student government stakeholders to ensure web content, actively represented the organizational needs and initiatives.
This position was a front line, technical support, students, faculty, and staff with diagnosing and resolving hardware and software issues across a wide range of university owned and personal devices. This role plays a key part in on boarding and mentor our new team members to ensure consistent high-quality service delivery. Some key responsibilities were to document support tickets and resolutions to maintain accurate service records and develop working knowledge of classroom technology system to support structural continuity. I also trouble shot and escalated complex hardware failure to share minimal destruction to academic operations.
Provided Frontline customer support for Walmart grocery delivery service during COVID-19 pandemic a period of unprecedented demand for contact shopping solutions handled high values with inbound inquiries via phone, chat and email assisting customers with order tracking delivery scheduling, substitutions refunds and account issues.