Swati Thombare, Six Sigma BB, Citi Lean Coach, PMP

Business Architecture Transformation Lead at Citi, Teach For India Fellow

Thane, Maharashtra, India

About

Profile Summary •Performance-driven professional with over 24+ years of experience in Quality Assurance, Process Re-engineering, Transformation, Business Excellence and People Management •Directing productive cross-functional teams using interactive leadership that motivates people to perform beyond their normal past established skills/ levels •Pivotal in establishing quality management systems across various processes to reduce rejection levels and ensuring high quality standards at all the stages •Expertise in Six Sigma quality tools, DMAIC, CMMI – SVC and ISO standards •Swiftly completing projects with competent cross-functional skills and ensuring on time deliverables within pre-set cost parameters •Acknowledged for steering Six Sigma culture change among operations associates and middle level management through training and various engagement initiatives •Track record of being: oCertified Assessor for Indian Merchant Chamber's RBNQA (Ramakrishna Bajaj National Quality Award) oCertified Assessor for CII- EXIM Business Excellence Award •An enterprising leader with skills in leading personnel towards accomplishment of common goals

Experience

  • Lean Program Head- Strategy and Transformation Group at Citi
    Aug 2020 - Present · 6 yrs

    •Prioritize and plan portfolio of Lean initiatives across businesses, in collaboration with global business leaders and reengineering partners, includes development of project funnel & individual project scoping. •Facilitate timely execution of Lean reengineering initiatives; process deep dive, identify process & system gaps and identify the right set of tech and non-tech solutions. •Responsible for effectively coordinating cross functional teams and persuade stakeholders around agreement and support of required change. •Coach and mentor team members on various lean tools, provide guidance on individual projects.

  • Fellow at Teach For India
    Jun 2024 - Jul 2025 · 1 yr 2 mos

  • Transformation Consultant at Leading IT Service Provider
    May 2020 - Jul 2020 · 3 mos

    Business process and transformation for HR, SCM processes

  • General Manager Quality Assurance for Large European Bank at Accenture
    Apr 2018 - Apr 2020 · 2 yrs 1 mo

    •Globally manage a team of quality analysts across 3 delivery centers and oversee their work to ensure that the team operates efficiently, adheres to customers procedures and timelines •Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members •Establishing and driving stringent quality performance measures to ensure case compliance •Collaborating with stakeholders and clients across all levels and leading quality related meeting/calls in order to inform progress on all quality related deliverables •Work with global process excellence team to identify and implement automation opportunities in process

  • Owner at Aditri Fab
    Dec 2015 - Mar 2018 · 2 yrs 4 mos

    Aditri Fab is a platform to view and buy creative artistry of Indian weavers and artisans in form of handwoven clothing. In Aditri Fab, we support self help groups of artisian and weavers and provide them the platform to sell the unique, earth friendly and handmade products!