Bengaluru, Karnataka, India
Currently an Integration & Identity Specialist at Rippling, I assist clients in optimizing integrations with SAML SSO, SCIM provisioning, and API connections. With hands-on experience in troubleshooting authentication, MFA, and data synchronization issues, I collaborate with product engineers via Jira to enhance platform efficiency and usability. My role focuses on guiding clients through automation workflows for seamless onboarding, off-boarding, and license provisioning, ensuring operational excellence. I have developed strong expertise in data-driven decision-making, process optimization. My goal is to deliver impactful solutions that bridge technology and business needs, fostering efficiency and client satisfaction.
⦿ Assisted clients in setting up, troubleshooting, and optimizing integrations involving SAML SSO, SCIM provisioning, and workforce automation systems. ⦿ Responsively diagnosed and resolved complex technical issues related to authentication, MFA, login access, and data synchronization across multiple client systems. ⦿ Guided CEOs, COOs, HR admins, IT admin users through automation workflows for onboarding, off boarding, and license provisioning, ensured seamless connectivity and operational efficiency. ⦿ Proactively worked closely with the product engineers via Jira to escalate and resolve platform issues while contributing feedback for continuous product improvement. ⦿Client-first support with a focus on trust, responsiveness, and long-term satisfaction across a diverse global client base.
Oversaw financial planning and budgeting, ensuring resources were used transparently and effectively to support meaningful community initiatives. Started as a Committee Member and was promoted to Head after successfully leading a major event that highlighted my leadership and financial management skills.
⦿Enhanced client retention by 20% through the implementation of a CRM program. ⦿Streamlined onboarding, reducing processing time by 30%. ⦿Boosted team productivity by 25% with workflow optimizations. ⦿Resolved 90% of client issues within 24 hours, improving satisfaction with personalized service.
⦿Assisted in driving monthly company sales. ⦿Closed 7 lakhs worth of sales. ⦿Converted 4 potential clients into customers for the firm.