Vadodara, Gujarat, India
Associate Director with 20+ years of experience leading Global Business Services (GBS), operations, and large‑scale workforce delivery for global organizations. I currently lead multi‑location teams of 275+ professionals, driving operational excellence across talent delivery, recruiting operations, governance, and shared services. My leadership focus spans building scalable operating models, improving service quality and efficiency, strengthening policy and compliance frameworks, and developing high‑performing leadership pipelines. I have extensive experience partnering with senior stakeholders to translate business strategy into execution at scale. Increasingly, my work centers on transforming traditional GBS and talent operations through automation, data‑driven decision‑making, and AI‑enabled service delivery models—improving speed, cost, resilience, and experience for clients and employees alike. I thrive at the intersection of strategy, people, and execution, and I am driven by building sustainable, future‑ready operations that deliver measurable business outcomes.
Associate Director leading talent strategy, engagement, and capability development for Finance and IT functions in a complex, high‑performance environment. I partner closely with CFOs, Finance Leadership, and Technology Heads to translate business priorities into robust talent and engagement outcomes, ensuring teams are future‑ready, resilient, and aligned with long‑term organizational goals. My role spans the full talent and employee lifecycle, with a strong focus on both performance and people experience. Key areas of impact: Talent strategy, workforce planning, and succession for Finance and IT roles Leadership pipeline development and manager effectiveness Capability building across Finance (FP&A, Controllership, Audit, Tax, Treasury) and IT (ERP, Automation, Data, Platforms) Performance management governance and differentiated talent outcomes Employee engagement strategy and execution, including: - Engagement surveys, pulse checks, and qualitative listening forums - Action planning with leaders and teams to address engagement and burnout risks - Designing interventions to strengthen culture, collaboration, and accountability - Supporting leaders in creating psychologically safe, high‑trust teams Internal mobility, career pathways, and retention of critical talent Talent analytics and dashboards to enable data‑driven people decisions I am particularly passionate about building strong managers, embedding meaningful feedback practices, and creating environments where high performance and employee well‑being reinforce each other—especially within high‑pressure Finance and Technology functions.
As a Associate Director of Global Business services: Development and implementation of business development strategies OverUnderstanding and following global trends to prepare for forthcoming concerns. Leadership Development, Succession Planning, and Performance Management. Coach and work directly with everyone on organisation policies, employee satisfaction, senior level and general staffing, succession planning, employee relations, and performance. Create and Manage training program design and implementation with help of L&D team, ensuring resources gain knowledge to perform better. Training can be inparted effectively with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Educate and align resources to fully support business strategy and priorities at all level of management. Special Project or initiatives - assess, create, plan & execute the plan to mitigate company operational concerns Identifying & Grooming Top performers / right fit for senior-level openings within the organisation Identify and understand technology risk as businesses change to analyse and improve the effectiveness of financial and operational control processes to better offer recommendations and accelerate operations. Coordinating with various delivery stakeholders to drive company level initiatives resulting in overall productivity. Work closely with finance teams to create and build a proper budget for managing the headcount and employee statisfaction. Ensure the right operating of the operations including the policy framework to decision making.
- Important member of few initiatives and committees within the organization. - Gorvernance of departments for its smooth functioning and increasing its efficiency and productivity. - Creating methods, policies, procedures & business rules. - Responsible for overall operations and center development. Assuming responsibilities of recruitment, training, productivity, planning & execution of the company strategies, vendor management & employee engagement. - I use my outside of the box thinking, and attention to detail for developing, implementing, evolving and improving recruiting policies and procedures in accordance with industry “best practices” to ensure qualified candidates were identified, contacted, interviewed and selected in order to fill open positions in a timely manner. - Responsible for resolving all employee grievances related to HR, staffing, payroll, benefits, company rules and regulations - Work with business partners to ensure high level of customer service and satisfaction I am an energetic, self-motivated, hard working, highly trained, responsible, reliable, skilled individual. My strengths are adaptability, patience, positive mind set and never say die attitude. I have been successful in demonstrating the ability to improve performance and productivity within tight deadlines. A quick learner with high customer service skills and possess a ability to talk to people at all levels. Good problem solving and analytical skills. I enjoy challenges - analyzing problem spaces and dedicated towards maintaining high quality standards. I am excellent at man management, interpersonal relation, communication, decision making, leadership and multi tasking skills. I try to foresee obstacles and design practical and sound solutions to reach business goals. Specialties: Right Hiring & On-boarding, Training & Development, Performance Monitoring, Employee Enrichment, Networking, People Skills, Employee Relations, Redeployment, Referrals.
- Managing a staff of >80 employees and overseeing key initiatives of the company. - Training employees on methods, policies, procedures & business rules. - Wearing multiple hats - responsible for overall operations and center development. Assuming responsibilities of recruitment, training, productivity, planning & execution of the company strategies, vendor management & employee engagement. - I use my outside of the box thinking, and attention to detail for developing, implementing, evolving and improving recruiting policies and procedures in accordance with industry “best practices” to ensure qualified candidates were identified, contacted, interviewed and selected in order to fill open positions in a timely manner. - Responsible for resolving all employee inquiries related to HR, staffing, payroll, benefits, company rules and regulations
EnCircle is the 4th largest check guarantee company of U.S.A. Elavon has been a partner with this firm from last 4 years. The head office is in Miami, Florida. We specialize in Collections, Customer Service, Tele-Marketing, Merchant Service, Web-developing and Recruiting. Promoted from Bill Collector to Collections Manager, I led a team of 30 professionals in one of the top 5 check guarantee firms in the U.S. My role involved managing day-to-day collections operations, overseeing quality assurance, delivering in-depth training, and optimizing predictive dialer systems. Key responsibilities included: - Mentoring and developing team members to achieve and exceed targets. - Implementing performance tracking systems and QA measures to improve collections efficiency. - Leading 5 successful training batches from onboarding through escalation handling. - Managing escalated customer and merchant calls to ensure high satisfaction and swift resolution. - Handling key documentation, including training manuals and dialer guides. - Reporting to senior leadership including the VP and CEO with performance insights and operational updates. - Successfully managed predictive dialer operations starting in 2007, improving campaign accuracy and team productivity. I take pride in delivering results under pressure, creating team cohesion, and ensuring high-quality customer interactions.