Denmark
Customer Success leader with over a decade in B2B SaaS, specialised in NRR ownership, team leadership, and building scalable CS structures across EMEA. Most recently led a regional team of 8 CSMs, delivering NRR through structured lifecycle frameworks and a coaching-led approach to team development. Background spans enterprise account management, partner success, and earlier roles in marketing and fintech, giving me a commercial perspective that goes beyond retention metrics. Certified business coach.
Currently in that interesting career chapter that is often only talked about in hindsight, once the next role is secured and the "learning" can be confidently claimed. A period of mixed emotions and intentional growth, traveling, reconnecting with old friends, and deliberately putting myself into beginner mode. Learning new things like surfing and riding a scooter in Indonesia. The challenge is not the activity itself, but starting from scratch, failing and continuing anyway. Equally important has been the less visible work, creating space to reflect, reassessing what I actually want next, and navigating rejection. A humbling but clarifying process that builds resilience and perspective. Present in this phase, because change is the only constant and growth rarely happens without it. Also appreciating that LinkedIn now even offers a category for “career break”while questioning what happens if I do not want to fit neatly into a box.
Led a team of 8 CSMs across EMEA & APAC, owning NRR, renewal forecasting, and customer lifecycle strategy.
Managed a portfolio of large, complex enterprise accounts across EMEA, driving retention and expansion through structured success planning and executive stakeholder engagemen
Owned strategic partner relationships across DACH and UK, driving joint GTM initiatives and long-term partner development in close collaboration with Sales, Marketing, and Product.
Revenue-aligned commercial planning and marketing strategy across the Nordics in a data-intensive enterprise environment. Implementing the branding strategy locally Quality lead generation through multiple channels by utilizing webinars,online and offline vertical campaigns, events and thought leadership.
Act as a central point of contact or organisational stakeholders, including developers and designers and external partner to further develop the product Project management of IT projects Conduct user interviews, beta testing for further develop the product Go-to-market and product positioning for a FinTech startup entering the German market.