Swadha S.

UBC Dental Hygiene Student

Vancouver, British Columbia, Canada

About

Experience

  • Tutor at Kumon Canada, Inc.
    Jan 2021 - Present · 5 yrs 6 mos

    - Coaching Early Learning students in reading and math. - Providing progress assessments. - Grading classwork and homework. - Collaborating with parents to provide lesson plans which support student learning.

  • Director & Social Media Coordinator at Soul Veg-The Market
    May 2022 - Present · 4 yrs 2 mos

    - Co-leader in developing and executing a plant-based outdoor market. - Intensive content creation through various e-platforms (Instagram, Facebook and LinkTree). - All areas of event planning from business analysis, budget, and site management to grant applications. - Recruiting and promoting local artisans.

  • Concierge Advisor at Aritzia
    Sep 2023 - Jan 2024 · 5 mos

    - Provide exceptional service to Aritzia customers through various channels (phone and live chat) - Maintain an in-depth understanding of Aritzia's product offerings, including clothing, accessories, and seasonal collections. - Assist customers in placing and tracking orders, including order modifications, cancellations, and returns. - Efficiently manage and prioritize customer interactions to meet service-level agreements. - Navigate and utilize various customer service software and tools to streamline interactions and transactions. - Analyze customer issues and provide solutions that align with company policies and procedures.

  • Customer Service & Administrative Assistant at Portobello West
    Nov 2019 - Jan 2024 · 4 yrs 3 mos

    - Support all aspects of event production to wrap up. - Staff training and administration. - Overseeing ticketing (point of sale), Event Brite, and customer satisfaction.

  • Sales Associate at Staples Canada
    Sep 2020 - May 2021 · 9 mos

    - Assisting customers to elevate their business through solution shop (printing and designing). - Processing and handling various types of orders (online, phone, POS systems). - Display management and stock organization with accuracy and efficiency.