Swadha Sharma

About

With over 11 years of experience in customer success, team management, and key account relationship building, I currently serve as the Head of Customer Success (Global) at Bik.ai. My role focuses on fostering strong client partnerships, optimizing customer experiences, and enabling effective product adoption strategies. Throughout my career, including pivotal roles at CleverTap and LinkedIn, I have contributed to customer retention and satisfaction through collaborative team efforts. My work is driven by a commitment to building meaningful client relationships and empowering teams to achieve shared goals.

Experience

• Head of Customer Success (Global) at Manifest AI
  Jan 2026 - Present · 6 mos

• Head of Customer Success (Global) at Bik.ai
  Jan 2026 - Present · 6 mos

• CleverTap (Full-time · 4 yrs 10 mos)
  • Director - Customer Success
    Sep 2024 - Dec 2025 · 1 yr 4 mos

    India Strategic Accounts (South, Enterprise and Key Accounts)

  • Associate Director - Customer Success
    Jan 2023 - Sep 2024 · 1 yr 9 mos

    India Strategic Accounts (South, Enterprise and Mid Market)

  • Senior Manager - Customer Success
    Mar 2021 - Jan 2023 · 1 yr 11 mos

• Customer Success Manager at LinkedIn
  May 2019 - Mar 2021 · 1 yr 11 mos

  LinkedIn Talent Solutions

• Customer Success Specialist at BrowserStack
  Sep 2018 - May 2019 · 9 mos