Veenendaal, Utrecht, Netherlands
Dynamic Change Management & Process Optimization leader with 15+ years in Banking, Mortgages, Collections, Compliance, and Corporate Reporting. Certified Product Owner, Scrum Master, Lean Six Sigma Green Belt. Excelling in strategy execution, digital transformation, KPI-driven improvements, agile delivery, and License-to-Operate compliance. Spearheading end-to-end CDD optimization, from process design, innovation, and performance management to data-driven enhancements, targeted trainings, and financial crime prevention across mortgage portfolios. Excel at the regulation-data-operations nexus as leadership sparring partner, aligning stakeholders for flawless execution. Powering ESG & Financial Reporting implementations, accelerating ESEF/CSRD compliance via hands-on guidance, team/client trainings, expert support, and rollouts in high-autonomy teams. Championing IT transformations, Collections strategies (forecasting/analytics), and cross-border leadership. Turning data into efficiency and growth. Data-savvy bridge-builder connecting people, processes, and technology. Passionate about innovation, measurable impact, and coaching teams via knowledge-sharing and delegated responsibility.
Senior Business Consultant CDD, working in the CDD Center of Expertise of ABN AMRO Hypotheken Groep (AAHG), ABN AMRO's mortgage company. Optimizing end-to-end CDD/KYC processes across the mortgage value chain – including process design, innovation implementation, and performance management. Operating at the intersection of regulation, data analysis & reporting, and operations; serving as sparring partner for Senior Management; aligning stakeholders across AAHG, DFC (Detecting Financial Crime), ABN AMRO Retail and external parties to exclude financial crime from our mortgage portfolio. Additionally, maintaining the CDD curriculum, translating business needs into training modules, fostering organization-wide CDD awareness, and driving continuous improvements based on data insights, regulatory changes, and operational feedback. Dynamic role blending compliance, innovation, execution, and societal impact in Mortgage Finance.
Strategy & Business Consultant, supporting small and mid-sized businesses in achieving sustainable growth, navigating transformation and managing projects with impact. I combine strategic insight with hands-on involvement, working closely alongside business owners and teams to understand their operations, identify real opportunities and address practical challenges. My approach starts on the work floor, observing processes, culture and dynamics before translating these insights into clear recommendations and an actionable roadmap. With a background in project management and business analysis, I help organizations turn strategy into measurable results, ensuring progress through continuous, practical support every step of the way.
Spearheading implementation of Tangelo's ESG & Financial Reporting software for national and international listed clients – from PostNL, APG, and ESDN to insurance, banking, offshore, transportation, utilities, governments, and funds – streamlining processes for easier, faster, sustainable reporting. Guide clients with hands-on support on structure, technology, and compliance. Train teams and customers on Tangelo platform, ESEF/CSRD updates, and rollouts. Thrive in a flat, autonomous team, driving high-impact results under tight deadlines. Transforming ESG & financial disclosures through innovation and efficiency.
Experienced Product Owner / Team lead of one of the two Major Change Teams within ABN Amro Hypotheken (Mortgages), responsible for the development and delivery of all Finance and Risk related changes and projects. These are very diverse. A large number of the projects are regulatory ("License To Operate") related (ECB, DNB, AFM etc.), others are focused on risk management (IFRS9, Basel, etc.) and the further optimization of and innovation within ABN Amro (such as changes in external partners, KYC, new mortgage products, securitization, etc.). Team consist of two Business Analysts and five Developers were Developers are rotated within the different teams periodically. Agile is in the DNA of the team. Not only in the way of working (independent, self-steering, professional, supportive) but in the culture (fun, open to give and receive feedback, eager to learn and to continuos improve) too. My responsibility is to ensure that my team can work as efficiently and optimally as possible. Therefore, I believe in proper stakeholder management, setting priorities on time, transparent and open communication, involving the team in impact and effort analyzes, closely work together, fun events and real personal interest. I combine my role as Product Owner with the role of Scrum Master to ensure the Agile mindset is "top of mind" and the Agile rituals are used in an empowering way.