Germany
Solution-driven travel professional with extensive experience working on three continents. Broad industry contacts accrued after 20 years of travel industry experience and 10 years of specialization in Southeast Asia. I take great joy in combining creative problem solving with a highly detailed, client-focused process, ensuring all internal stakeholders are aligned so end customers enjoy a seamless travel experience. My professional career encompasses an in-depth knowledge of various areas of tourism (flight, travel agency, tour operating, contracting, events, destination management, hotel, cruises, active holidays).
Your specialist for individual long-distance travel - every trip is unique
The pioneer in luxury small ship river cruises in Asia • Created, built, and managed end-to-end trip planning and tours (including costing, invoicing, and logistics planning) for agents and guests for 5 country destinations. • Oversaw planning and handling of bespoke charters, series, groups, and VIPs. • Organized, managed, and attended global sales, press and trade events including ITB, World Travel Market, CLIA and Pure. • Analysed online occupancy rate to adjust and load specials to optimize fleet efficiency of 17 ships in 5 countries. • Acquired agent network in 15+ countries and oversaw success adoption rate via active partner management, commissions/incentives, and virtual/in-person trainings/sales events. • Developed new products tailored to customer needs and ROI expectations in conjunction with company owner and operations department. • Designed pre/post tours to increase customer spend and contracted local suppliers for cruises in 7 countries. • Addressed customer complaints and comments and built customer loyalty program. • Wrote web content and coordinated media for pandaw.com. • Delivered quarterly market analyses, customer segmentation, and competitor evaluations. • Interviewed, trained, and managed remote reservation staff in Vietnam and Myanmar offices.
The leader in Asia bike and active tours • Introduced new B2B sales model within company to complement existing B2C revenue. • Acquired new database of agents and partners in EU market and maintained existing APAC and US relationships. • Acted as key account manager to deliver custom programming and cost planning for strategic clients. • Implemented new trade marketing and acquired new American/Nordic trade show presence. • Collaborated with operations team to deliver logistical solutions of 3 new Bike & Boat programs.
• Organized and managed sales, press and trade events (WTM, ITB, PURE, ITE, TTM, PATA) • Acquired new agents and increased business with existing partners • Worked closely with owner/founder and operations department to introduce new products/cruises • Responsible for contracting and designing pre/post tours for cruises in Cambodia, Vietnam, Myanmar, Laos, Thailand, China and India • Designed and quoted tailor-made pre/post tours for FIT and GIT • Led and delivered agent support and training • Oversaw handling of charters, series, groups, VIPs • Coordinated customer complaints and comments • Developed web content at pandaw.com • Delivered market research and competitor evaluations • Managed remote reservation staff in Ho Chi Minh City and Yangon offices • Interviewed, hired and trained new staff