Sven Jacobs

Principal CSM at CM.com

Breda, North Brabant, Netherlands

About

How quickly the world changes, and how technology evolves with it. Our drive lies in constantly finding new ways to connect people. Our mission is to make life easier, safer, and more beautiful. We view high-quality mobile technology not as a goal but as a means to achieve our shared objective: enabling our customers to become part of people’s lives. CM.com is a global leader in the CPaaS industry, offering a diverse range of communication solutions that empower businesses to connect with their customers seamlessly. Our platform supports a multitude of channels, including SMS, voice, email, and more, ensuring comprehensive and effective customer engagement.

Experience

  • CM.com (7 yrs 2 mos)
    • Principal CSM
      Sep 2024 - Present · 1 yr 10 mos

      As a Principal Customer Success Manager at CM.com, I am dedicated to ensuring our clients achieve success with our cutting-edge Communications Platform as a Service (CPaaS) solutions. My role bridges the gap between technology and business outcomes, fostering long-term relationships and delivering tangible value.

    • Lead CSM
      May 2020 - Sep 2024 · 4 yrs 5 mos

      Lead Customer Success Manager with a focus on Big Tech Companies / Enterprises / Digital Marketplaces. Building long-term relationships and managing complexer value heavy projects.

    • Sr. Customer Success Manager | Big Tech Messaging
      May 2019 - May 2020 · 1 yr 1 mo

      Sr. Customer Success Manager with a focus on Big Tech Companies and Digital Marketplaces. I help to reach 1st value and deliver impact that will grow these companies/markets on a global scale. Business messaging will help engage end-users and improve the quality of the overall customer journey.

  • Co-Founder at Aces Inside
    Sep 2017 - Apr 2019 · 1 yr 8 mos

    Aces Inside was founded to pour our mutual passion for the (e)- Sport poker in a combined effort to learn from each other and share knowledge to become better players and coaches for other enthusiasts. Together with three close friends we hired an office in the center of Breda; "Het Ambachtslokaal", where start-ups and interesting people come together to spend time on various goals and opportunities. We created a community, which we inform and who like to catch up on the things we do and achieve.

  • Business Process Outsourcing (BPO) Specialist at ASML
    Sep 2013 - Jun 2017 · 3 yrs 10 mos

    Responsible for helping ASML employees being compliant with international laws and rules when they travel across the world. Typical responsibilities are: Managing back office, reporting to ASML management, optimizing business processes, teamleading supporting department.

  • Accenture (6 yrs 9 mos)
    • Senior Consultant
      Sep 2012 - Jun 2017 · 4 yrs 10 mos

    • Analyst (Infrastructure Consulting)
      Oct 2010 - Aug 2012 · 1 yr 11 mos

  • Communications Specialist at KPN Corporate Market
    Jul 2013 - Aug 2013 · 2 mos

    Helped resolving issues by mainly acting as a communication consultant bridging the gap between a team in India and a team at KPN in the Netherlands. The source of the issues were related to a service managing tool.