San Francisco Bay Area
I architect the high-touch engagement engines that bridge the gap between deep technical innovation and realized enterprise value. My career has followed the technical evolution of the security industry: from networking foundations at Palo Alto Networks and Juniper, to cloud-native DevOps and AWS infrastructure at Druva, to the modern DevSecOps interlock at JFrog and Kong. I specialize in the "scale-up" phase of technical GTM. I helped lead Zscaler through its hyper-growth journey from 300M to 2.5B ARR, building the global Technical Account Management (TAM) and Executive Sponsor programs required to support the Global 2000. What I bring to the table: - Technical Operations at Scale: Directed the DevOps and Cloud Operations teams at Druva responsible for an AWS-native global hosting environment managing exabytes of data. - The DevSecOps Interlock: Expertise in aligning developer velocity with enterprise-grade security guardrails. I help organizations automate security enforcement within the CI/CD pipeline and microservices architectures. - Modern Technical Literacy: An active practitioner of vibe-coding and agentic AI development. I leverage natural language programming to prototype AI governance layers, enabling peer-level alignment with both engineering founders and Fortune 500 CxOs. - Executive Programs: Extensive experience leading Customer Advisory Boards (CABs) in collaboration with Product Management and partnering directly with CEOs in Executive Briefing Centers (EBCs) to deliver technical vision roadmaps. Metrics of Impact: - Achieved NDR 125% plus, GRR 92% plus, and NPS 70 plus. - Scaled global teams from 15 to 1,000 plus while managing a 65M plus P&L. - Recipient of the 2018 Stevie Award Gold for Customer Service Leader of the Year.
I serve on the CSS Advisory Board, collaborating with fellow leaders to advance our global community’s mission: driving customer value, embracing AI, and reimagining customer leadership. The Advisory Board brings together senior executives to shape the future of Customer Support, Success, and Services by providing strategic direction, actionable insights, and proven frameworks that accelerate AI adoption, modernize operating models, and enable transformation at scale.
At JFrog, I spearheaded the post-sales functions, focusing on enhancing customer success, professional services and support. By architecting a scalable delivery framework, we effectively catered to diverse customer segments. We expanded the solution partner program significantly contributed to onboarding partners and driving new customer acquisition.
Led global post-sales functions across Customer Success, Professional Services, Support, and Education, driving high-growth and scalability. Developed a strategic customer experience roadmap, implementing journey mapping and engagement strategies to accelerate expansion and retention.
Scaled Technical Customer Success, Support, and Professional Services teams, support growth from $300M to $2.5B ARR and expanding the team from 200 to 1,000+. Built & scaled teams to drive proactive engagement & revenue retention. Expanded global operations (US, Poland, Costa Rica, Japan, India, Australia).
Scaled Customer Success, Support, and Professional Services teams from 200 to 1000+, driving ARR growth from $300M to $2.5B while maintaining operational excellence.
Leader of Customer Services function to support Druva’s fast growing Cloud Data Protection and SaaS based Solutions. Global responsibility for Technical Support, Professional Services, Educational Services, Customer Experience and Cloud Operations teams.
Led post-sales operations, customer support, and professional services, achieving <1% churn, NPS 85+, and 99% CSAT while supporting 60% YoY ARR growth.
Building the teams and customer success/services functions for early stage company.