Bengaluru, Karnataka, India
Product-minded Business Systems Analyst and Product Owner with around 6 years driving end-to-end system ownership across Professional Services and Technical Support at high-growth tech companies. I work at the intersection of business problems, system design, and agile delivery - equally comfortable leading stakeholder discovery sessions and partnering with engineers on technical design. My toolkit spans Salesforce (Sales Cloud, Service Cloud, CPQ), Certinia PSA, Apex, and Flows, and I bring genuine product thinking to everything I own: discovery, roadmap, functional design, and go-live. At MongoDB, I own the PS and TS product backlogs across Salesforce, Certinia PSA, and CPQ. Some highlights: • Launched a subscription consulting offering → ~$1.7M in closed deals in Q1 post-launch • Designed a T&M estimation platform targeting ~50% reduction in manual quoting time • Rebuilt a support staffing app covering 300+ engineers, cutting Ops effort by ~50% Prior to MongoDB, I spent 3+ years as a Salesforce Consultant at GyanSys, embedded in Citrix’s Global Customer Operations - delivering CRM enhancements, Flow migrations, and executive reporting across Sales and Service Cloud. 5X Salesforce Certified · Admin · Platform Developer I · Sales Cloud Consultant Open to Business Systems Analyst , Product Owner, and Product Manager roles across GTM, SaaS, and Enterprise Systems. I'm reachable at: [email protected]