India
I specialize in decoding global market complexities to engineer actionable business growth. With an MSc from Lancaster University and a foundation in Visual Communication, I bridge the gap between rigorous data analysis and impactful strategic storytelling Seeking roles In international Business Management
Managed end-to-end client handling, ensuring clear communication and strong relationship building Developed compelling copy across platforms aligned with brand voice and campaign goals Planned and executed strategic campaigns from concept to delivery Overseeing the complete customer journey, optimizing touchpoints for better engagement and conversion Collaborated with cross-functional teams to deliver cohesive and impactful marketing solutions
Delivered customer service operations in a high-volume, fast-paced environment, ensuring adherence to standard operating procedures (SOPs). Coordinated with cross-functional team members to execute daily operational tasks while meeting service-level KPIs. Managed task prioritization and issue resolution to support smooth operational flow and customer satisfaction. Acted as a point of liaison between customers and internal teams, ensuring timely communication and resolution of service issues. Maintained high levels of accuracy, attention to detail, and compliance in daily operational activities.
• Executed procurement and sourcing activities, including vendor identification, quotation analysis, and purchase coordination to ensure on-time delivery and quality compliance. Managed supplier relationships and stakeholder communication, improving service levels and customer satisfaction by 10%. Supported inventory coordination and order tracking, minimizing stock availability issues and operational delays. Conducted market research and supplier analysis to identify cost-saving opportunities and competitive sourcing options. Tracked vendor performance KPIs related to delivery timelines, quality, and responsiveness. Prepared MIS reports, procurement documentation, and performance summaries using Microsoft Excel and PowerPoint. Collaborated cross-functionally with sales, operations, and suppliers in a fast-paced, matrix environment to support business objectives.